TECHNICAL SUPPORT SPECIALIST
Descripción de la oferta de empleo
Make an impact.
At Holded, we believe that daily admin should never stop a great idea from becoming a success.
That's why we create intuitive software to empower anyone who dares to start their own business.
Long story short.
we want to make business simple.
In order to create cutting-edge products that meet the needs of the sector, talent is essential.
We are looking for passion, creativity, and commitment.
In return, we offer the same.
The Role As a Technical Support Agent, you will be a key player in our Customer Success team.
We are looking for someone that will become an expert on our integrations with other platforms such as.
ecommerce, banks, email services, API or Zapier.
In your day to day, you will.
Resolve user questions educating them on resolutions promptly and professionally.
Collect feedback from users and communicate it to the Product Education department or the Product owners.
Investigate, report and track user bugs, keeping them informed and prioritizing them alongside the Tech team.
Ensure end-user needs are met with a high quality of service provided.
Train the team on new updates and best practices in your expertise area while creating walkthroughs documentation.
About you Previous experience providing support to ERP/Saas users.
Good consulting/customer relationship skills, and customer service orientation.
Strong technology background, comfortable with manual testing and working across various systems.
Ability to analyze and understand complex issues, make technical decisions/recommendations and communicate solutions proactively.
Excellent verbal and written communication skills and articulate concepts effectively to businesses at all levels.
Ability to combine attention to detail whilst understanding the wider business and technology context.
Self-starter, motivated, with aptitude and willingness to learn.
What it's like to work with us.
Permanent contract Short work-day on Fridays 26 paid vacation days Free catered lunch at the office English/Spanish classes Referral program Continuous Training.
annual budget for training for each employee Fully equipped kitchen with snacks, drinks, and fresh fruit Top-notch work equipment Office in front of the sea with ping pong, pool table, PlayStation… Interesting projects and a great work environment An excellent opportunity to grow with the company Discounts on a Gym membership At Holded, we do things a bit differently.
There’s no corporate nonsense and no old-fashioned hierarchy.
Instead, we work in self-sufficient, autonomous teams.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
We didn’t start Holded to be another software company.
We started Holded to be epic, and you will be part of it.
Detalles de la oferta
- Holded
- Sin especificar
- 31/10/2024
- 29/01/2025
Report to the operations specialist and coordinate daily interventions and tasks... great english and spanish fluency (b2-c1 level both written and spoken) being already in possession of a permit to work in spain or the eu other features that would help a lot: effective communication with the operations......
We are looking for a junior technical customer success specialist to join our customer success team... high motivation for helping customers and it curiosity, basic technical understanding... be a true ambassador by empowering our customers to build their online success! dive deep into the world of it......
Administrative and technical departmentroustabouts / roughnecks, welders / mechanics, rig operators / drillers, engineers (petroleum andmechanical) health and safety officer, superintendent smp, smp supervisor, document controller clerk,community superintendent, training / hrd superintendent; smp engineer......
Administrative and technical departmentroustabouts / roughnecks, welders / mechanics, rig operators / drillers, engineers (petroleum andmechanical) health and safety officer, superintendent smp, smp supervisor, document controller clerk,community superintendent, training / hrd superintendent; smp engineer......
Requisitos del puestorequisitos fluent english language education background technical and administration business... the goal of the position is to bring support to the different areas of the port business field... the role will report to the spanish cst sales manager and funtionally to head of port......
Si quieres ayudarnos a construir este proyecto como si de tu propia empresa se tratará, desarrollando productos, creando procesos, analizando y tomando decisiones ¡no lo pienses más !este es tu lugar! ¿qué hace un account specialist en rankia? cómo account specialist tendrás la oportunidad colaborar......
We are looking for a graduate specialist in blue economy, to join a multi-skilled team specialized in r&d;, innovation and consultancy projects in the field of maritime transport, logistics and ports... more precisely, experience in some of the following topics will be valued:− sustainable coastal tourism−......
Job functions: provide exceptional support to guests throughout their stay, acting as the main point of contact, available via whatsapp, email, and phone... b2b recursos humanos select luxury customer service specialist for consolidated business group dedicated to providing services related to tourism......
Home support - visa patrocinada - asistente de enfermería - londres descripción de la empresareach_hr_consulting se especializa en la refruición de los profesionales de la salud de globalce... servicio automóvil proporcionado por el empleador... se le informa que puede cancelar el recibo de toda la información......
Home support / live in - patrocinador visa - reading uk reach_hr es una empresa especializada en la contratación de profesionales sanitarios... brindar primeros auxilios e inmovilización de la persona mayor en caso de accidente... motivación para trabajar con este tipo de pacientesla formación profesional......
