TECHNICAL SUPPORT SPECIALIST WITH ITALIAN

#BeMoreDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!Top reasons to work with TDCX:Attractive remuneration, great perks, and performance incentivesComprehensive medical, insurance, or social security coveragePremium workspacesEngaging activities and recognition programsStrong learning and development plans for your career growthPositive culture for you to #BeMore at workEasy to locate area with direct access to public transportFlexible working arrangementsBe coached and mentored by experts in your fieldJoin a global company with 26 years of experience and hundreds of industry awardsMain missionReporting to the Technical Product Team Leader, the Technical Product Specialist will be part of an energetic and high-performance team that provides post-sales support for the full suite of digital advertising products of our client, a highly successful social media platform that has gained global popularity amongst billions of subscribers.In your role as Technical Product Specialist, you will resolve queries from enterprise users spanning across generic, technical and product related enquiries; while providing a successful customer service experience primarily via email/chat interactions; and outbound calls where required.ResponsibilitiesWork on case volumes across email and chat channels.Own and drive query resolution through collaboration with in-house product operations & engineering groups to resolve all types of queries.Drive overall customer satisfaction metrics ensuring service quality through case journey and providing regular updates across touch points.Drive adherence to service levels across channels and achieve Best in Class productivity, impacting resolution times for end customers.Partner with in-house technical specialists to educate advertisers on product features and common issue types.RequirementsBA/BS degree or equivalent practical experience.C1 level or above in English; strong professional written communication skills.Italian language proficiency.Possess a high level of problem resolution ability to identify the cause of the issues and provide a holistic solution, at the first contact.Strong interest in digital advertising technology and social media products, and ideally experience running marketing campaigns (for agency or own business).Comfortable working in a contact center (chat based) environment and willing to observe a shift schedule which may include weekends.*Applicants must have a valid EU passport/Working VisaWho is TDCX?TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies, looking to tap the region’s growth potential.We pride ourselves on uncovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients and our community has led to us winning hundreds of industry awards, including being one of the best companies to work for in Asia.From our premium workspaces, above-industry average compensation packages, career opportunities, and workplace perks, get in touch to find out more about what’s in store when you embark on a career with TDCX.