TECHNOLOGY CUSTOMER SUCCESS SPECIALIST

Job Description As a Technology Customer Success, you will play a pivotal role in realizing the value of technology solutions for our business.
You will have the opportunity to work closely with project managers and stakeholders, translating business needs into end-to-end technology solutions.
This role offers a unique blend of technical expertise and strategic planning, providing an exciting opportunity to contribute to our mission of saving and improving lives around the world.
Responsibilities.
Cooperate closely with the business and project managers to understand business needs and translate them into end-to-end delivery of appropriate technology solutions; Accelerate execution and value realization in markets through applying technical expertise in specific value areas (Data & Analytics, or Customer Engagement, or Automation & Compliance); Manage stakeholder relationships and act as a single point of contact to identify service needs, plan service delivery and drive use of proactive service/support mechanisms to ensure effective use; Enable delivery of product releases, requirements, design, development, market localizations, testing, integration & evolution; Provide compliance consultancy regarding the practical application of the Global/Regional Policies and Product compliance controls; Identify opportunities for process simplification using automation and collaborate with colleagues to implement across the business; Translate commercial requirements into Automation/Digital solutions; Provide technical guidance including authoring or review of Automation Requirement; Share relevant feedback with product manager and other key stakeholders; Qualifications Required.
Proven experience in Consulting, Technical Advice, Stakeholder Relationships, Requirements Management, Acceptance Testing, Emerging Technologies, Project Management, Solution Architecture, Product Management, User Experience (UX) Design; Have participated in, or be familiar with, Agile (Scrum) project methodology and practices; Motivated team player with excellent interpersonal skills; Foster collaboration.
actively collaborates and shares knowledge across business and IT; Ability to self-learn and develop business and technical knowledge quickly and apply these to business problems; Solid domain knowledge in areas such as Commercial and Marketing & Sales; Have experience or be familiar with Veeva CRM, Salesforce.
om, Workfront, WordPress VIP, Google Analytics solutions; Spanish & English fluency required, along with excellent English written and verbal communications skills Strong sense of ownership and accountability; Strong stakeholder management skills, with the ability to serve as a single point of contact and demonstrate an understanding to identify service needs.
We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together.
The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment.
We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.
We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
Current Employees apply HERE Current Contingent Workers apply HERE Search Firm Representatives Please Read Carefully  Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities.
All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.
No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.
Where agency agreements are in place, introductions are position specific.
Please, no phone calls or emails.
Employee Status.
Regular Relocation.
VISA Sponsorship.
Travel Requirements.
Flexible Work Arrangements.
Hybrid Shift.
Valid Driving License.
Hazardous Material(s).
Job Posting End Date.
*A job posting is effective until PM on the day BEFORE  the listed job posting end date.
Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Job Posting End Date.
A job posting is effective until PM on the day BEFORE the listed job posting end date.
Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Requisition ID.
R