VIA TAAS - CUSTOMER SERVICE AGENT - GERMAN MARKET
Descripción de la oferta de empleo
By harnessing cutting-edge technology, we’re not just transforming daily commutes but also making a significant impact on reducing humanity’s environmental footprint.
With ambitious goals, we’re committed to creating a more sustainable and efficient future for transportation worldwide.
In the TaaS Operations project, our team leverages collective strengths to achieve system efficiency, unlock growth initiatives, and drive operational excellence in our Transportation-as-a-Service deployments.
s we continue to expand in Europe, we’re looking for Customer Support Agent to join our dynamic team! You’ll collaborate with our Operations team to build and operate our exceptional on-demand services.
Expect a comprehensive introduction to operations, technology management, and on-demand mobility.
You’ll be part of an emerging team, experiencing the fast-paced mobility industry first-hand.
e Care.
You’re passionate about delivering an outstanding customer experience and committed to our mission of making mobility accessible while reducing the world’s carbon footprint.
e’re Curious.
You’re autonomous and proactive, with a “can-do” attitude that strives to resolve customer issues efficiently and in real time.
e Achieve Together.
You aim to support the overall performance of operations by providing feedback and insights into key areas that impact customer experience.
hat you’ll be doing.
Ensure the smooth daily operation of our services by handling contacts over the phone and via email.
Prioritize customer satisfaction, going the extra mile with every interaction.
Support our drivers and passengers, ensuring timely responses to their questions and concerns.
Strive for first-contact resolution to efficiently and satisfactorily address driver and passenger queries.
Follow internal processes and systems to resolve customer issues, taking the recommended next best actions.
Demonstrate a full understanding of Via and its brand values.
Detalles de la oferta
- CPM International
- En toda España
- Sin especificar - Sin especificar
- 22/10/2024
- 20/01/2025
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