Ver oferta completa

VOICE OF CUSTOMER COORDINATOR - (MADRID)

Descripción de la oferta de empleo

Empresas: Meliá Hotels InternationalVOICE OF CUSTOMER COORDINATOR El Voice of Customer Coordinator forma parte del equipo Insights, un equipo multimarca diseñado para prestar servicios a hoteles y centralizar las tareas de back of the house de los equipos operativos. Esta posición se encarga de gestionar todas las respuestas a opiniones online de los clientes (OTAs y sitios de reseñas), encuestas de satisfacción e incidencias de clientes posteriores a la estancia en los hoteles, siguiendo los protocolos de respuesta de MHI. Además, el Voice of Customer Coordinator analiza los resultados de Voice of Customer y prepara informes para los equipos operativos, manteniendo siempre una comunicación estrecha con los hoteles para lograr una gestión y coordinación óptimas de las respuestas. El objetivo principal es brindar un servicio de excelencia y garantizar la máxima satisfacción de los hoteles. REQUISITOS EDUCACIÓN Y FORMACIÓN: Mínimo bachilleratoIDIOMAS: alemán o inglés (nativo), castellano avanzado y se valorarán los conocimientos de otros idiomasCONOCIMIENTOS ESPECÍFICOS: excelente redacción escrita, buena capacidad resolutiva, conocimientos mínimos de procesos de hotelería, se valorará experiencia con herramientas de Calidad / Voz de Cliente, manejo paquete Office, organización y planificación, vocación de servicio, atención a los detalles, buenas habilidades comunicativas y proactividadEXPERIENCIA: se valorará experiencia previa en puesto similar (gestión de incidencias escritas de clientes)Requisitos :
Ver oferta completa

Detalles de la oferta

Empresa
  • Meliá Hotels International
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 19/11/2024
Fecha de expiración
  • 17/02/2025
English Teachers Needed in Exciting Madrid, Spain!
Canterbury English

Why madrid? madrid is the vibrant capital of spain with a low cost of living and a state of the art transportation system... madrid lifestyle program (for tefl holders) with spanish: 1... rich in history, tradition and architectural beauty, as well as being one of the safest capitals of the world,......

Profesores necesitados en Madrid, España
Canterbury English

Why madrid? madrid is the vibrant capital of spain with a low cost of living and a state of the art transportation system... madrid lifestyle program (for tefl holders) with spanish: 1... rich in history, tradition and architectural beauty, as well as being one of the safest capitals of the world,......

Profesores de ingles necesitados en España, Madrid
Canterbury English

Why madrid? madrid is the vibrant capital of spain with a low cost of living and a state of the art transportation system... madrid lifestyle program (for tefl holders) with spanish: 1... rich in history, tradition and architectural beauty, as well as being one of the safest capitals of the world,......

CALL 12-2024-1 Technician of Competitive Calls
Centre Tecnològic de Telecomunicacions de Catalunya

This is a recognition of the institute’s commitment to developing an hr strategy for researchers, designed to bring the practices and procedures in line with the principles of the european charter for researchers and the code of conduct for the recruitment of researchers (charter and code)......

Junior it customer success specialist (en language) (remote)
Hostinger

Our team of 900 professionals is behind the success of 2... a typing speed of ≥ 50 wpm... we are looking for a junior technical customer success specialist to join our customer success team... ability to multitask and handle multiple customer inquiries simultaneously... apply problem-solving skills and......

Secondary Teacher of Mathematics with ICT
The English School

C2/mother tongue level of english... contribute to students’ end of term reports in line with school policy... otros datos del puesto subject teacher repsonsibilities: assist in the planning, preparing and delivering of departmental schemes of work in accordance with the national curriculum and with......

LUXURY CUSTOMER SERVICE SPECIALIST
B2B Recursos Humanos

Strong sales and customer relationship-building skills... knowledge of technology, experience with otas and other similar platforms... ensure an efficient and effective flow of communication with other departments and management... warm and friendly character that is efficient, precise and constantly......

German speaking Customer Service Agents
RFC

To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer......

Customer Success Manager
Recruit4work SL

As a valuable member of the customer success team, your role encompasses ensuring the success of our largest enterprise customers... excellent working knowledge of ms office, particularly excel and powerpoint, is expected... experience in following up on the risks and complaints/suggestions of the clients......

Customer Support in Sales Department
Horizon Neulogy

The goal of the position is to bring support to the different areas of the port business field... the role will report to the spanish cst sales manager and funtionally to head of port operations... university degree high excel and pbi abilities sales understanding of diverse market requirements financial......