TRABAJO CUSTOMER ENGAGEMENT BARCELONA, BARCELONA

Head of oe engagement and customer success... • establish an engagement funnel that orchestrates oe demand towards adp and dap in general...

Basic qualifications language: fluent in italian and english 6 + months experience within a customer service/contact center environment would be an advantage...

• liaise with other departments such as customer service, merchant investigations, or payments teams as required to resolve selling partner’s issues and questions...

As the head of customer lifecycle at amenitiz, you’ll play a key role in shaping and driving their customer retention and satisfaction strategies...

Analyse and implement ai-driven solutions (chatbots, automation, predictive analytics) to enhance efficiency, personalisation and customer engagement...

The s-csm ensures that customer satisfaction, retention, renewals, references and upsells/cross-sells for cloud products within the csm’s own digital supply chain...

Fluent english this role may require willingness to travel skills (technical):  knowledge of customer experience strategy and analytics for customer journey mapping...

Actively contribute to the development and optimization of internal processes, templates, and best practices for customer engagement... proven ability to work effectively...

Manage and enhance customer satisfaction and user adoption through ongoing support, regular check-ins, and by acting on customer feedback...

What you will bring 5 to 10 years of experience in customer success or renewals roles... the hiring manager has extensive experience in emerging markets and brings...

Digital csp’s will use a low touch/virtual engagement to provide an excellent customer experience by leveraging digital tools and technology...

Gain insight into customer challenges, roadmap, and vision... customer success manager  at boomi is a role that sits at the intersection of customer advocacy and...

Collaborate with product management to relay customer insights... customer-focused mindset, acting as an advocate for customer needs... work closely with the development...