TRABAJO CUSTOMER EXPERIENCE ONBOARDING ANALYST BARCELONA, BARCELONA

Track and report customer experience kpis & performance... reporting to the global manager of customer experience (cx), you will be part of a multicultural a-team...

Previous experience in customer experience or marketing analytics is strongly preferred (familiarity with csat, arpu, retention and churn)...

experience in jupyter/ipython notebooks and pipelines orchestration... report to the head of customer compensations within the operations team...

Detect and propose customer experience improvements with the contact center... valuable in customer service or similar...     requirements:   bachelor’s degree 5...

You have strong customer orientation and the ability to adapt to other people needs... you have at least some previous experience in handling direct communication...

) customer success: - construir y mantener relaciones con las key accounts en españa - ayudar al equipo a identificar potenciales oportunidades de upselling y cross-selling...

Ux/ ui experience... experience with business process modelling (bpmn) and workflow modelling (uml) tools... experience with project management tools such as jira...

Support onboarding and training of new team members... extensive business experience in a relevant function is beneficial... s4hana experience and expertise with...

Years’ experience in transfer pricing either within industry or consulting firm... previous experience working in centers of competence / shared service center...

At least 1 year of experience in small / medium companies... a strong customer orientation with good listening skills and the search for innovative solutions is...

Manage and enhance customer satisfaction and user adoption through ongoing support, regular check-ins, and by acting on customer feedback...

Requirements:prior experience in the igaming industry... experience with customer service tools and technologies, particularly ticketing systems—knowledge of zendesk...

Prior experience in the igaming industry... experience with customer service tools and technologies, particularly ticketing systems—knowledge of zendesk is an advantage...

customer success partner involved in the accounts, to ensure customer success... supports customer satisfaction surveys & commercial change requests...

Consolidated experience in implementations and designing solutions and applications... strong stakeholders management and experience working with cross-markets in...

experience in customer service... expert guidance: develop expertise in regional onboarding processes, advising businesses on verification requirements...

You have: 1 to 3 years of experience working in a product, qa, analyst or customer support role for search based products, preferably in a b2b context...

Deliver an exceptional customer experience throughout, accelerating their path to early success with their websites... collaborate seamlessly with our account executives...

International studies or experience is a plus... experience in managing projects is a plus... experience with crm tools such as salesforce is a plus...

experience in process automation and monitoring... experience in banking business and operations will be valued... disaster recovery experience and it audit will...