TRABAJO CUSTOMER EXPERIENCE SOLUTION STRATEGIST BARCELONA, BARCELONA

About the team   #wearedigital – we create memorable, seamless customer  by leveraging digital modalities and innovations, automation, and digital mindset, to...

Professional work experience in software development, software testing, or in customer services...   interact with diverse customer technology ecosystems...

Prior experience in connecting salesforce to disparate external systems for transactional or analytics purposes... prior experience with managed and unmanaged packages...

experience managing high volume of customer engagements... experience working in the it (software) industry in areas such as pre-sales, customer engagement, customer...

Provide general administrative support to the customer success team as needed   special projects: support various projects aimed at improving customer success processes...

The objective of this role is to optimize the customer onboarding and adoption processes to improve renewal rates, customer satisfaction and customer success in...

Leads customer experience initiatives and ensures market intelligence is clearly gathered and documented... the role will be focused on product demand, strategic...

Previous experience in a customer service role is preferred... collaborate with other departments to address customer concerns and improve overall customer satisfaction...

Conduct periodic customer reviews... experience: 5+ years’ experience in business process management or process consulting prior experience in customer success management...

Area 3: digital content for customer facing situations... by aligning content with advanced solution insights and market trends, they will ensure that our digital...

You enjoy interactions that lead to ultimate customer success and satisfaction... whether connecting global industries, people, or platforms, we help ensure every...

Conduct in-depth customer background research to tailor our approach and solutions effectively... assess and qualify leads technically to ensure alignment with our...

customer success partner involved in the accounts, to ensure customer success... supports customer satisfaction surveys & commercial change requests...

solution oriented to provide the correct and best outcome for the customer... experience in the customer service industry and ideally in a contact centre environment...