TRABAJO DIRECTOR CUSTOMER ENGAGEMENT CRM BARCELONA, BARCELONA

Monitor kpis and customer metrics to assess crm initiative effectiveness... ? experience:6+ years working with crm systems and customer data management...

Familiarity with hospitality operations and customer behavior, ensuring alignment between crm initiatives and industry-specific needs... responsibilities crm management...

Analyse and implement ai-driven solutions (chatbots, automation, predictive analytics) to enhance efficiency, personalisation and customer engagement...

crm expertise: advanced knowledge of crm platforms tailored for pharma... 2 years of experience in customer experience roles and/or health design thinking roles...

Responsibilitiesanalyze crm data to identify trends, patterns, and customer behavior insights... support customer segmentation strategies in the b2b sector...

Define segmentation strategies and set up campaigns in crm systems to maximize effectiveness and engagement... what you'll bring: a couple of years of relevant work...

Supports the market access director, service excellence director and corporate accounts director when it comes to closing important deals or negotiating tough agreements...

Experience implementing and managing initiatives driven by personalization customer segmentation engagement and ltv of customers... proficient in using crm software...

* experience implementing and managing initiatives driven by personalization, customer segmentation, engagement and ltv of customers... these processes involve working...

Key responsibilities:lead and scale the small accounts team, ensuring high performance and customer engagement... knowledge and experience in automation and customer...

About the job role purpose: manage end-to-end customer engagement   strategy,   plans and customer development... regional/global: western europe lt team, customer...

Key responsibilities:lead and scale the european accounts team, ensuring high performance and customer engagement... this role is pivotal in driving customer engagement...

Excellent customer engagement skills... minimum requirements: proven experience with salesforce and/or veeva crm systems... • develop the key capabilities and requirements...

Pondrás en marcha proyectos de customer strategy... ), marketing online (dcm, dsp…), customer experience (target, optimize, hotjar... gestionaras y coordinaras proyectos...

We are currently seeking a director for our school in sarrià neighborhood in barcelona... as a director, we will provide you with all the necessary training tools...

Enhance the customer experience holistically by listening to the voice of the customer, and coordinating improvements with customer experience teams...