TRABAJO GUEST MANAGER BARCELONA, BARCELONA

The assistant guest service manager is responsible to assist the front office / assistant front office manager in managing the guest service department as a successful...

Department: guest relations... we’re looking for a guest services manager to join our team at the hoxton, poblenou!... hotel or leisure related experience as duty...

Hotel or leisure related experience as duty manager or similar role... being our guest services manager is a great step if you’re keen to develop and grow with us...

Maintain accurate records of guest preferences and past interactions to personalize future stays... assist with training hotel staff on guest service best practices...

Department: guest relations... maintain accurate records of guest preferences and past interactions to personalize future stays... assist with training hotel staff...

• takes proactive approaches when dealing with customers and guest concerns... managing and monitoring activities that affect the customer and guest experience...

Ensure guest satisfaction - address guest issues as they arise and provide prompt correspondence if necessary... perform housekeeping duties necessary, including...

Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution, and striving to resolve issues...

Lead and supervise night shifts, ensuring safety, security, and a seamless guest experience... handle guest complaints and inquiries promptly in a professional and...

Job description job purpose:  based in our office in barcelona, and reporting to the site director, the senior orient express contact centre operations manager...

Previous experience as night manager within a 4* or 5* hotel property... working with our front office manager and the rest of the hoxton team in setting selling...

• sets a positive example for guest relations... at more than 100 award-winning properties worldwide, the ritz-carlton ladies and gentlemen create experiences so...

At more than 100 award-winning properties worldwide, the ritz-carlton ladies and gentlemen create experiences so exceptional that long after a guest stays with us...

Ensure exceptional service and guest satisfaction, addressing any issues or complaints promptly and effectively... work closely with other departments, such as housekeeping...