TRABAJO GUEST SERVICE MANAGER DUTY BARCELONA, BARCELONA

The assistant guest service manager is responsible to assist the front office / assistant front office manager in managing the guest service department as a successful...

Department: guest relations... hotel or leisure related experience as duty manager or similar role... we’re looking for a guest services manager to join our team...

Hotel or leisure related experience as duty manager or similar role... being our guest services manager is a great step if you’re keen to develop and grow with us...

• provides excellent customer service consistent with the daily service basics of the brand... • sets a positive example for guest relations...

Assist with training hotel staff on guest service best practices and vip protocols... maintain accurate records of guest preferences and past interactions to personalize...

Department: guest relations... assist with training hotel staff on guest service best practices and vip protocols... maintain accurate records of guest preferences...

• responds timely to customer service department request... • takes proactive approaches when dealing with customers and guest concerns... • participates in walk-throughs...

With over hospitality experts in more than 40+ hotel brands, we nurture a real passion for service and achievement beyond limits...   job description job purpose: ...

Ensure exceptional service and guest satisfaction, addressing any issues or complaints promptly and effectively... under the guidance of the in-room dining manager...

Ensure all departmental service standards and sequences of service are being upheld... ensure guest satisfaction - address guest issues as they arise and provide...

Ensuring exceptional customer service... develops and directs team to provide consistent, high quality service... • manages the quality process in areas of customer...

Provide warm, sincere and engaging service... ensure exceptional service and guest satisfaction, addressing any issues or complaints promptly and effectively...

Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution, and striving to resolve issues...

Manage overnight reservations and check-ins, providing efficient and friendly service... lead and supervise night shifts, ensuring safety, security, and a seamless...

Continually update service offerings in line with trends and guest expectations... ensure service and other standards according to sops are adhered to...

Manage overnight reservations and check-ins, providing efficient and friendly service... handle guest complaints and inquiries promptly in a professional and empathetic...