TRABAJO IT CUSTOMER SUPPORT PART BARCELONA, BARCELONA

Proven experience as an it support specialist, helpdesk technician, or similar customer-facing it role... clear customer orientation with the ability to support...

customer care & support manager... • participate in the development of customer support strategies and policies... • assist in the creation of support metrics...

Collaborate with other departments to address customer concerns and improve overall customer satisfaction... there is a historical reason for it...

There is a historical reason for it... documenting calls and cases in our customer relationship management (crm) tool, ensuring a seamless support experience...

Previous experience in customer support... look after the agent customer support journey... report to the liveoperations customer manager... not your usual app...

Collaborate with other departments, such as people, it team, and customer experience managers, to ensure a smooth transition for new employees...

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