TRABAJO CUSTOMER SUPPORT MANAGER WORK

The s-csm oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress...

We deliver the best services across it, business intelligence services, customer operations, business operations, hr, finance, supply chain, hr operations, and many...

Cross-functional collaboration: work with product, engineering, and customer success teams to align support initiatives with product updates, improving the overall...

You will manage the teams that cover customer support and customer service operations teams... • manage our in house and external customer support teams...

Who you’ll work with as a customer success manager, you will thrive from working as part of a team, working closely with our account executives, business consultants...

customer insight: collect and explore data both externally and internally to create actionable insight identifying customer behaviour, customer needs and then...

Manage customer escalations cross-departmentally with communications to teradata management...   support customer onboarding and identify training needs, advising...

Responds to customer support calls within an assigned territory... may develop new customer service/product agreements... you will be a part of the customer care...

Documents customer success plan with customer and sales...    design and implement customer success plans... happy to work in a fast-paced environment...

Projects: work on additional project work when required... support lounge, training, tech orientations etc... instills and drives customer satisfaction including...

work in european time-zone... customer success partner involved in the accounts, to ensure customer success... support tickets handling, bridging customer queries...

Availability to work in rotating overnight shifts... as a customer support technician you will be responsible for resolving customer incidents monitoring server...

Strong work ethic and high level of integrity... eagerness to learn and  a structured & fact-based work approach... strong understanding of customer success planning...