TRABAJO CUSTOMER TECHNICAL SUPPORT SPEAKERS ESPLUGUES DE LLOBREGAT, BARCELONA

technical support: provide technical support and troubleshooting for interface-related issues, ensuring timely resolution and minimal disruption to business operations...

Safeguard a consistent consumer experience across channels and keep knowledge of customer facing channels up to par •    drive root cause analysis of top customer...

•    experience of successfully leading technical evaluations...   •    provide the product team with technical expertise, advising on best technology solutions...

Where required, innovate (architect, design, integrate, build, test a customer specific solution), this includes the technical application stack, infra stack or...

support onboarding and training of new team members...   •    support and training: act as the third level of support for amm-pm and complimentary applications,...

Provide ongoing support and maintenance for new tools and processes...   provides deep specialist guidance and support in their specific specialties (e...

Managing priorities and trade-offs between customer experience, time-to-market, and resources... proven ability to mentor junior team members and provide technical...

Develop data models to support monitoring dashboards... establish the technical foundation of nespresso's digital ecosystem for efficient data management and processing...

You bring a mix of technical savviness, architecture mindset, project management expertise, and stakeholder empathy...  you will develop expertise in those complementary...

Strong understanding of itsm processes and best practices, with the ability to support in managing incidents, requests, and problems... develop and update documentation...