TRABAJO POLISH CUSTOMER MANAGEMENT ESPLUGUES DE LLOBREGAT, BARCELONA

Understanding of incident management and problem management process...   process improvement: identify and implement optimizations in the change management process...

Project management certification...   extra skills that set you apart:   familiar with cris management and critical situations... experience: 8+ years in information...

As incident management coordinator, you will help maintain it stability and drive improvements in incident and request management...   5+ years of relevant incident/request...

•           contributes to the it performance management community by sharing findings and success stories regularly... understand that requirements may evolve,...

Acting as the advocate of technologies, innovations and functional relationship management...   outstanding levels of proficiency and technical and needs to understand...

Experience in project management and consulting roles... excellent stakeholder management skills at a senior level...   proficiency in data mapping, transformation...

Understanding of business process management (bpm) and workflow management (wfm) concepts and methodologies... experience with project management tools such as jira...

Good knowledge of customer facing problematics...   in we created the digital hub in barcelona to offer the best customer experience and innovation to b2c and b2b...

Understanding of data management and administrative policies as well as data security laws... extensive knowledge of marketing automation platforms, customer data...

Experience of dealing with customer queries and/or complaints within strict deadlines... be customer and problem-solving oriented: sound business judgment, attention...

Expertise in asset management mobile solutions...   •    stakeholder collaboration: coach, motivate, and direct staff from various organizations (business and is/it)...

You bring a mix of technical savviness, architecture mindset, project management expertise, and stakeholder empathy...   in we created the digital hub in barcelona...

Collaboration with the other modules such as request fullfiment, incident management, problem management, knowledge management whenever necessary advocate for new...

What we’re looking for:   at least 3 years of experience in digital & e-commerce activities, including content management systems, personalization & targeting...

Designs business scenarios and use cases for the product mix, including product introduction, specification and the change management required to maximize its adoption/value...

•    proven experience in leading a technical a platform and business stakeholders management...   in we created the digital hub in barcelona to offer the best...

Understanding of content management systems, workflows and optimizations... in we created the digital hub in barcelona to offer the best customer experience and...

Understanding of content management systems, workflows and optimizations...   integrate new data management technologies and software engineering tools into existing...

Excellent project management skills, with the ability to prioritize and manage multiple projects simultaneously...   monitor key performance indicators (kpis)...

Meets it customer and consumer requirements while maintaining service quality and considering cost-effectiveness...   minimum qualifications:  bachelor’s degree...