TRABAJO GLOBAL CUSTOMER EXPERIENCE SPECIALIST

In this position, you will play a pivotal role in optimizing global processes across the customer journey... proven experience managing projects end-to-end, from...

They oversee all aspects of frontline customer experience, including tracking customer experience kpis, tnps, complaints management, and conducting mystery shopping...

A strong desire to deliver the best possible customer experience through iterating and improving processes... a self-starter, with excellent organisational skills...

Se valora la facilidad de acceso a medios de transporte (aeropuerto, estación de tren, etc... se requiere: grado/máster en ingeniería agronómica experiencia mínima...

Your place in the team    as the senior customer experience expert, you will be the driving force behind the development and execution of vodafone customer experience...

customer experience excellence: ensure high standards for customer interactions across all support channels, embedding a customer-centric approach within the team...

Multi-dimensional experience: global experience, leadership role, entrepreneurial/self-starter, volunteerism, music, sports, etc... the s-csm oversees key customer...

About the role we are looking for a customer service specialist who is fluent in french whose main task would be to ensure great customer service experience in...

experience on industry-established rigor operational excellence (e...   manage customer escalations cross-departmentally with communications to teradata management...

Years of project management experience...   experience with process improvement and efficiencies...   experience with international teams is a must  solid background...

Manage and enhance customer satisfaction and user adoption through ongoing support, regular check-ins, and by acting on customer feedback...

Track and report customer experience kpis & performance... reporting to the global manager of customer experience (cx), you will be part of a multicultural a-team...

Essential duties and responsibilities: providing differentiating service for strategic accounts, owning our customers journey aligning with global counterparts to...

customer satisfaction: ensure contract compliance to uphold customer satisfaction and long-term partnerships...   job description we are seeking a skilled and experienced...

This role requires three to five years' experience in customer service and/or order management and one to two years' prior supervisory/managerial experience...

Education & competencies upper secondary diploma/high school diploma strong practical experience in customer service at least 2 years...

Preferred qualifications   experience in a global or matrixed organization...   hands-on experience in resource allocation and capacity planning...