TRABAJO CUSTOMER SERVICE COMMERCE INFORMATICO MADRID, MADRID

Anticipate customer needs and take proactive steps to meet and resolve them... support non-production functions as needed to help the team maintain optimal service...

€¢ analyze and optimize customer operational performance... • provide regular updates to customer and mastercard senior management... this requires a tight collaboration...

Slas and kpis   establish and monitor service levels and performance metrics to measure it service catalog team effectiveness and productivity...

They will also be involved in creating sales strategies, conducting presentations, and providing excellent customer service... negotiate contracts as necessary while...