TRABAJO INVESTIGATION INCIDENT PROCESS IMPROVEMENT MADRID, MADRID

As a service coordinator at kyndryl, you'll perform post-resolution incident reviews and evaluate the effectiveness of incident resolution...

Manage all daily activities in customer service independently and actively support local customer service management roles & responsibilities front office activities:...

Key responsibilities: successfully leading the it service desk team, instilling a customer service culture, and motivating team members to achieve their goals fostering...

Drive continuous improvement by identifying trends and mitigating key safety issues... implement, monitor, and evaluate policies for incident prevention, investigation...

What is the challenge?   serve as a primary escalation point for other gsoc analysts during the course of advanced incident investigation...

Participate in the continuous enhancement of the support process effectiveness (response times, customer satisfaction, etc... analyze issues and identify patterns...

As an sre at kyndryl, you'll be at the forefront of driving continuous improvement and delivering exceptional service to our customers... that’s the kyndryl way...