TRABAJO SERVICE L2 MADRID, MADRID

You will ensure the correct functioning of technical equipment, and reports service delivery performance to the service delivery manager... ability to be customer-oriented...

Be part of the team of application operations providing l2 support for +100 applications including 24x7 coverage... position specific responsibilities and accountabilities...

Trabajar en un entorno de prestación de servicios utilizando herramientas para la gestión de incidencias y peticiones (service now)... ·corrección de vulnerabilidades...

• expert knowledge in incident management, service requests and servicenow... • work with other regional l2 messaging teams to achieve a proper infrastructure...

Partner with trusted vendors to resolve service events... additional valuable skills and knowledge include salesforce administration, agile methodologies, continuous...

► pilotageof managed services: organize and manage the l1, l2 and l3 support team tooptimize ticket resolution...   ► kpi: ● defineand measure kpi on digital workplace...