TRABAJO SPEAKING SERVICE DESK REMOTE MADRID, MADRID

Creation and updating of service desk knowledgebase articles... documentation of all communications within the service desk tickets... provide 1st and 2nd line support...

Develop new service definitions ensuring that they can be delivered operationally and cost effectively;act as liaison with the business for all service improvements...

This includes 100 remote workingemployees now have the flexibility to choose where they want to work with remote working available on a part- or full-time basis...

Working alongside customer service desk and software engineers and assist with conducting root cause analysis and post mortems... with 550 employees from 40 nationalities...

With 550 employees from 40 nationalities speaking nearly 30 languages, our offices in málaga, madrid, auckland, and london focus on collaboration, knowledge-sharing...

• proven experience in a service desk or technical support role... • familiarity with remote desktop applications and help desk software (e...

Experience/skills desired- experience in scada systems- experience in energy sector- experience using help desk software and remote support tools ticket management...

Supports technical help desk queries from field-based staff... lead design and execution – commissioning, start up and handover of projects, supervising service...

Experience/skills desired experience in scada systems experience in energy sector experience using help desk software and remote support tools: ticket management...

Experience/skills desiredexperience in scada systemsexperience in energy sectorexperience using help desk software and remote support tools: ticket management and...

•           fluent speaking and writing level of spanish and english... we combine remote and presence work because work-life balance...

Work alongside customer service desk and software engineers in response to security incidents and vulnerabilities, assist with conducting root cause analysis and...

Test-driven developmentenglish speaking and writing skillsteam player, really motivated with technical challengesabout the recruitment processyour first contact...