TRABAJO TECHNICAL SERVICE MADRID, MADRID

The technical service manager (tsm) is the single point of contact for all technical topics in the context of the customer’s s/4 hana private cloud engagement...

As technical service manager you will be responsible for the following tasks:   primary contact for customers for discussions about sap technology and innovations...

Manage service requests and administrative responsibilities... is seeking a highly skilled and motivated technical service engineer to join our bioscience team in...

Collect information such as market demand change, technical trend, competitor's product technical analysis, technical marketing activity planning and implementation...

Resource planning: ·        ensure service contracts, additional works and small service projects are resourced properly... ·        set and implement standards...

Strong service attitude and initiative to investigate technical issues... o perform technical trainings to clients... write and maintain high-quality technical documentation...

This service will be provided by aquanima... service oversight: ensure that the execution of the service is aligned with the strategic goals and the service kpis/slas...

Test the product after service... request, and give support to, field service engineers... remote diagnostics and service of products initiation of on-site interventions...

Continuous improvement: identify opportunities for service improvement and implement best practices to enhance service delivery... provider management: manage relationships...

Ensures periodic service reviews to track the service quality across a range of customers... orchestrates the overall service delivery according to agreed slas and...

Key responsibilities: to provide a high level of technical support to customers and partners be available to assist all customers / clients on site when requiredto...

Knowledge of ucd principles and how to apply them effectively to technical documentation... technical proficiency, with knowledge of software development and familiarity...

·        experience in service business... you will be responsible for the service business... ·        define  bid/win strategy  and developing technical solutions...

Ability to effectively communicate to both technical and non-technical audiences to support the delivery of service... experience interacting, presenting, and working...

The senior technical accelerator consultant – impact role is part of servicenow impact, our newest product... html as part of the global customer success organization...