TRABAJO GUEST SERVICE MANAGER DUTY PALMA, PALMA DE MALLORCA

• sets a positive example for guest relations... • empowers employees to provide excellent customer service... • ensures employees understand customer service expectations...

Frequently check with guest to promote comfort, safety and security throughout service... assess guest needs and inquire about contraindications (e...

Answer, record, and process all guest calls, messages, requests, questions, or concerns... position summaryprocess all guest check-ins by confirming reservations...

Strong organizational and customer service skills... adhere to procedures for the security of property – company, guest and personal... work in an inspiring environment...

Process strong leadership and customer service skills... investigate complaints regarding housekeeping service and equipment, and take corrective action...

Excellent service... intermediate in customer service... follow up on guest requests through the app to ensure their needs are met... work in an inspiring environment...