TRABAJO GUEST SERVICE MANAGER HOTEL SANT ADRIÀ DE BESÒS, BARCELONA

Department: guest relations... assist with training hotel staff on guest service best practices and vip protocols... ability to adjust services and approach based...

At least two years of experience in hotel sales or equivalent industry experience, preferably in an upscale or lifestyle brand hotel... adjust sales strategies accordingly...

Prior experience in customer service... promote all hotel functions and facilities... consistently offer professional, friendly and engaging service...

Provide warm, sincere and engaging service... ensure exceptional service and guest satisfaction, addressing any issues or complaints promptly and effectively...

Previous experience with pre-opening of a hotel is a big plus... handle cash and credit transactions, ensuring the accuracy of guest billing... job description...

Comply with departmental policies, procedures, and service standards... anticipate the needs of our guests with an attentive and intuitive service...

Promote guest satisfaction throughout the operation... monitor quality of service and product... respond to guest complaints in a timely manner...

Ability to focus attention on guest needs, remaining calm and courteous at all times... coordinate and communicate with various departments and all levels of staff...

Assist bartenders with guest service at any busy period... consistently offer professional, engaging and friendly service... the only 5-star hotel in the city to...

Owning the guest experience and creating unforgettable moments throughout their visit... rocking the set up and breakdown of the tables, service stations, and backstage...