TRABAJO GUEST SERVICE MANAGER HOTEL SANT ADRIÀ DE BESÒS, BARCELONA

Department: guest relations... assist with training hotel staff on guest service best practices and vip protocols... ability to adjust services and approach based...

At least two years of experience in hotel sales or equivalent industry experience, preferably in an upscale or lifestyle brand hotel... track record meeting or exceeding...

Provide a personal service to all the guests, fully aware and following the hotel standards and procedures... responsible for the efficient service to all guests...

Prior experience in customer service... promote all hotel functions and facilities... consistently offer professional, friendly and engaging service...

Provide warm, sincere and engaging service... ensure exceptional service and guest satisfaction, addressing any issues or complaints promptly and effectively...

Previous experience with pre-opening of a hotel is a big plus... handle cash and credit transactions, ensuring the accuracy of guest billing... job description...

Assist bartenders with guest service at any busy period... consistently offer professional, engaging and friendly service... the only 5-star hotel in the city to...

Ability to focus attention on guest needs, remaining calm and courteous at all times... coordinate and communicate with various departments and all levels of staff...

Owning the guest experience and creating unforgettable moments throughout their visit... rocking the set up and breakdown of the tables, service stations, and backstage...