TRABAJO L2 TECHNICAL SUPPORT SANT CUGAT DEL VALLÈS, BARCELONA

It support l2 en barcelona... desarrollarás procedimientos y scripts para prevenir verificar y solucionar problemas recurrentes... formación en informática telecomunicaciones...

Provide technical leadership in application roadmap by close coordination with system owners... this includes: support user communities in asian or eu zone for application...

Experience in production support and troubleshooting preferred... ensure seamless integration of various digital engagement platforms to support efficient omnichannel...

• provide technical expertise and support to team efforts, acting as a subject matter expert in specific domains... • assist in solving complex technical challenges...

Problem escalation: if the problem cannot be resolved immediately, escalate it to a higher level of technical support or another person... incident logging and documentation:...

Perform technical assessment and interface assessments... support projects roll out to deliver on the global strategy... experienced in incident management, problem-solving...

Good communicator, able to translate complex technical solutions into simple-to-understand explanations for less technical audiences in end-user-facing documentation...

Generate and update scientific and technical data of the existing portfolio... we aim to keep our scientific and technical data up-to-date, explore global market...

• support the documentation of software requirements and specifications... • work on diagnosing and resolving production issues, with support from senior team members...

Understands sales process, information and support requirements, and assists sales staff in identifying leads (leverage)... job description: supports business design...