TRABAJO TIER 1 TECHNICAL SUPPORT SANT CUGAT DEL VALLÈS, BARCELONA

Provide technical leadership in application roadmap by close coordination with system owners... this includes: support user communities in asian or eu zone for application...

Experience in production support and troubleshooting preferred... ensure seamless integration of various digital engagement platforms to support efficient omnichannel...

• provide technical expertise and support to team efforts, acting as a subject matter expert in specific domains... • assist in solving complex technical challenges...

Perform technical assessment and interface assessments... support projects roll out to deliver on the global strategy... experienced in incident management, problem-solving...

• support the documentation of software requirements and specifications... • work on diagnosing and resolving production issues, with support from senior team members...

Good communicator, able to translate complex technical solutions into simple-to-understand explanations for less technical audiences in end-user-facing documentation...