TRABAJO SUPPORT ESCALATION

As a hpc support escalation engineer, you will own, troubleshoot and solve complex customer technical issues... within ce&s, the customer service & support (css)...

• evaluate incidents regarding escalation and problem solution initiation... if no immediate solution found, assign the incident ticket to the corresponding 2nd...

Maintains direct vendor contact regarding third line maintenance support issues and fault tracking... second line maintenance and support means highest escalation...

Experience in developing and presenting seminars on support area... support of enterprise-class business applications or solutions, including cloud-based environments...

As the senior product support engineer (pse)... provide support for all phases of product lifecycle development... provide on-site support to field service engineers...

Software support experience... share best practices, knowledge and learning with team and the global support community to enhance the quality and efficiency of customer...

Communicate the status of high-severity incidents/ outages to clients/ partners/stakeholders     what you will do:   provide high-level 1st line support and first-time...

support documentation: oversee the creation and maintenance of support documentation, including admin standard work, housekeeping, user maintenance, and knowledge...

What you’ll do key accountabilities: • accountable for support sdwan technologies • accountable for support wifi technologies • accountable for support internet...

Collaborate closely with l3 engineers, adhering to our predefined escalation flows... maintain extensive documentation to aid other support teams and decrease future...

Prior experience in a customer support or technical support role is a plus... work in different rotational shifts as you will support apac, emea & amer regions...

Effective communication and work across departments within technical support to solve a problem...     as a senior technical support engineer, you will: · provide...

Proven experience on salesforce application support is needed (1-2 years minimum)... objectives and main requirementsthe objective of the position is to offer a...

As a support specialist you are responsible for support cases for our customers... the team adheres to a touch-and-hold support model operating from a single global...

• support escalation management towards the provider... • support claim management... • support change processes... • support procurement and it contract management...

We’re seeking a technical support engineer with a passion for solving technical challenges and delivering excellent customer support... join a leading global innovator...

You will lead and manage the channel support team to ensure that we provide a first-class operational service through the services we offer as support and hold with...

Helpdesk \/ technical support background is required... further scope includes working with relevant virtual trials support teams such as tier 2 and study concierge...