TRABAJO CUSTOMER ISSUE RESOLUTION VALENCIA, VALENCIA

You will manage the teams that cover customer support and customer service operations teams... • optimise our customer contact strategy inc... your tasks & responsibilities:•...

• maintain accurate records of customer interactions and feedback... • ability to handle multiple customer queries simultaneously and prioritise tasks effectively...

Record all the customer contact in order to track the activities... data management: input relevant customer data into the case management system...

Receives and resolves customer issues and complaints... thorough understanding of business risks and price make up (value add and materials) excellent customer contact...

Management and resolution of problems at technical level... previous experience in direct contact with customer and suppliers...   customer requirements analysis...

Management and resolution of problems at technical level... main technical interface with the project customer and production plant... (desirable) previous experience...

Monitor and manage application performance and service quality, including initial troubleshooting, identification of root cases and issue resolution...

Passion, entrepreneurship, reliability, proactivity, accuracy are you passionate about the freight forwarding industry, with excellent relationship and real business...

Be accessible and provide a first resolution rate by using internal knowledge databases... they became one of the biggest international customer experience solution...

What's in it for you    we challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond wow...

Our mission at ods is to design and support an advanced digital and omnichannel platform, ensuring the best customer experience using cutting-edge technology...

System management: oversee the management of cosco and local systems, including user management, database maintenance, and incident resolution...