ASSOCIATE DIRECTOR- PATIENT EXPERIENCE MARKETING, PATIENT ENGAGEMENT AND CUSTOMER SOLUTIONS (PECS) – IMMUNOLOGY – HORSHAM, PA

Associate Director- Patient Experience Marketing, Patient Engagement and Customer Solutions (PECS) – Immunology Job Description Johnson & Johnson Innovative Medicine is recruiting for an Associate Director, Immunology Patient Experience Marketing, Patient Engagement and Customer Solutions (PECS), located in Horsham, PA.
At Johnson & Johnson, we are transforming lives by fi nding new and better ways to prevent, intercept, treat, and cure disease.
We bring together the best minds and pursue the most promising science.
We are Johnson & Johnson.
We collaborate with the world for the health of everyone in it.
The Patient Engagement and Customer Solutions team at J&J Innovative Medicine is charged with implementing disruptive customer experience solutions that support patients and providers in starting and staying on their prescribed Janssen therapies.
As a member of this team, the Associate Director, Patient Experience will lead insight development, idea generation, execution, measurement, and optimization of solutions that improve the experience for patients starting Janssen Immunology Pipeline therapies, including Nipocalimab.
The individual must be customer-obsessed, championing the needs of patients as they prepare to start Johnson & Johnson Immunology therapies.
The individual must also have demonstrated the ability to build fact-based stories to gain consensus up, down and across the organization to approaches to optimize and evolve our existing patient support solutions.
Strengths you'll need include the following.
Analysis & Insights.
Mine existing data and develop learning plans to inform the operations and communication approaches for our programs.
Develop compliant metrics to measure program impact and inform optimization.
Customer Market Knowledge.
Demonstrate a deep understanding of customer needs and competitive dynamics.
Brand Strategy.
Partner across the immunology portfolio, specifically with the psoriatic franchise, to ensure pull-through of customer experience strategies and identify opportunities to support brand strategies.
Marketing Execution.
Enhance messaging and build an omnichannel communications plan to drive awareness and engagement with Janssen Immunology patient support programs.
Financial Acumen.
Develop and socialize business cases to assess the viability of programs.
People Development.
Encourage and develop a direct report accountable for managing the compliant and effi cient operations of our programs and support vendors.
Pharmaceutical Environment.
Understand the evolving regulatory compliance and legal environment with respect to patient support programs.
Vendor Management.
Partner with vendors and internal stakeholders to ensure smooth and compliant program operations Qualifications Qualifications A minimum of a B.
./B.
.
is required.
MBA is preferred A minimum of 7 years total healthcare business experience (e.
.
pharmaceuticals, medical devices, payer) is required A minimum of 3 years of marketing or similar experience is preferred Healthcare experience is required Excellent communication skills (written and oral) and experience presenting to senior management is required.
Strong cross-functional leadership, collaboration and negotiation skills is required.
High level planning or business planning experience is preferred.
Experience with product launch and/or in line marketing experience is preferred.
Must be able to work in a team environment and be customer/market oriented.
This role is located in Horsham, PA and may require up to 20% domestic travel.
The anticipated base pay range for this position is to .
The Company maintains highly competitive, performance-based compensation programs.
Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan.
The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year.
Bonuses are awarded at the Company’s discretion on an individual basis.
Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs.
medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
Employees are eligible for the following time off benefits:- Vacation – up to 120 hours per calendar year Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year Holiday pay, including Floating Holidays – up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year Additional information can be found through the link below.
https://www.
areers.
nj.
om/employee-benefits The compensation and benefits information set forth in this posting applies to candidates hired in the United States.
Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.
Johnson & Johnson is an Affi rmative Action and Equal Opportunity Employer.
All qualif ied applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.