BACKBONE MESSAGING SUPPORT SENIOR SPECIALIST
Descripción de la oferta de empleo
please only apply if this location is accessible for you.
#LI-Hybrid This role involves managing gateway mail cleansing solutions, anti-malware, and spam.
The specialist is responsible for interfacing mail technologies like SPF, DKIM, and DMARC, maintaining a stable environment using ProofPoint technologies, and supporting merger and acquisition activities related to O365 Exchange Platform integration.
Additionally, the role includes providing fourth-level support for SMTP issues and ensuring effective collaboration and training for external support team members.
About the Role Your key responsibilities.
Responsible for gateway mail cleansing solutions, anti-malware, spam.
For all interfacing mail technologies e.
.
SPF, Dkim, Dmarc Responsible for maintaining a stable environment by leveraging ProofPoint technologies such as TAP, Imposter module, EFD, SER (email Fraud Defense) Supports merger and acquisition activities (i.
.
O365 Exchange Platform integration and divestiture) Provides fourth level support and operations for all SMTP related issues.
Provides daily support direction and communications to external support team members within area of responsibility.
Ensure external support team members have appropriate trainings, processes and tools necessary to perform job functions.
Monitors operations status and provides detailed reports as appropriate Ensure effective collaboration between team members and other support teams within the TIS organization (i.
.
– issues, resolutions, planned service interruptions etc.) Reviews and ensures compliance of technical operating instruction manuals, system documentation, work instructions, processes, standards and procedures.
Execute change management activities as required.
Contributes/supports an environment which fosters a high-performance and innovative organization Your key responsibilities.
Commitment to Diversity & Inclusion:.
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
What you’ll bring to the role.
At least 6 years of IT experience in operations and system management tasks.
Knowledge of PowerShell and scripting an advantage.
3+ experience in messaging including good knowledge of SMTP mail routing, DNS, MX records, SPF, Reverse Lookup etc.
More than 3 year experience supporting a globally spanned (international) environment and 3 year proven leadership experience is a plus.
Proven capability to work in an organization with direct and indirect reporting lines in a matrix set-up Ability to communicate effectively and motivate team members.
Proven track record working with multinational teams Exposure to Office365 and Microsoft Exchange.
Detalles de la oferta
- Sin especificar
- En toda España
- Sin especificar - Sin especificar
- 04/03/2025
- 02/06/2025
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