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C4C SENIOR MANAGER

Descripción de la oferta de empleo

Roca Corporación Empresarial is a world leader in the bathroom space sector with a presence in 170 markets and is a benchmark for design, technology, and sustainable development. Our commitment to international expansion has made us one of the biggest Spanish multinationals. Today we have 79 production centers on four continents that directly employ more than 20,000 people. Joining our Digital Transformation Team, depending directly on the Sales & CRM Manager, we are starting the search for an experienced CRM/C4C lead. The selected candidate will oversee the development of a comprehensive strategy for the C4C program (Sales and Presales) aligned with the organization's goals and objectives.The responsibilities include but are not limited to:· Collaborate with cross-functional teams including ERP, marketing, sales, product, and customer success to align C4C initiatives with overall business objectives.· Lead the internal (external team) C4C team.· Manage the Service Requests and Projects in close collaboration with business/IT according to the processes within IT.· Ensures timely execution of validation projects with quality considerations.· Create KPI and reports to measure the efficiency and effectiveness of the group.· Maintain contact with the software manufacturer (SAP) to be up to date on product updates and issues resolutions.· Leads and coordinates software and hardware projects (validated and non-validated) in coordination with internal / external partners and cross functional/regional project teams.· Manage project budgets and contracts with partner suppliers.We are looking for a committed professional with at least 5 years of experience working with CRM systems (CRM on Prem, C4C (preferred), Sales Force, Navision…) and customer advocacy platforms. As well as proven experience in program & project management, customer advocacy, or community management roles.Bachelor's degree in business, marketing, communications, or related field (Master's degree preferred).Good understanding of both written and spoken English, Spanish.Good communication, leadership & negotiation skills.The recruitment process is governed by equal opportunity, without descrimination based on ethnic origin, nationality, gender, marital status, religion, opinion, sexual preference or any kind of physical, personal or social condition. The selection of the candidate will be based on their merits and skills, taking into account the competencies and aptitudes required for the requested profile.
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Detalles de la oferta

Empresa
  • Roca Group
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 08/11/2024
Fecha de expiración
  • 06/02/2025
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