CALL CENTER ASSOCIATE I - RETAIL
Descripción de la oferta de empleo
GT) is a global leader in gaming.
We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital.
Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth.
We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility.
IGT has approximately employees.
For more information, please visit www.
gt.
om.
Responsibilities Answer inbound phone calls from lottery retailers across multiple jurisdictions regarding lottery equipment issues, supply requests, and game information.
Connect with internal departments to resolve customers' issues by conferencing or transferring calls as appropriate.
Accurately diagnose and troubleshoot terminal equipment issues and take appropriate action.
Demonstrate an ability to defuse situations and escalate issues appropriately.
Utilize the knowledge base to provide accurate information and troubleshooting steps.
Ensure each retailer contact is detailed in the CRM tool with suitable call reasons, issues, and notes.
Demonstrate a solid dedication to providing continuously outstanding customer service.
Qualifications High School diploma or equivalent 1 year of customer service experience within a call center or comparable industry preferred Ability to operate a computer and navigate through functions, basic data entry skills, solid oral and written communication skills, strong customer service skills 24 hours per dayx 365 day per year call center, weekends and holidays required Keys to Success • Building collaborative relationships • Decision making • Drive results • Foster innovation • Personal energy • Self-leadership #LI-MP2
Detalles de la oferta
- Sin especificar
- En toda España
- Sin especificar - Sin especificar
- 05/09/2024
- 04/12/2024
Requisitos del puestorequisitos: - al menos 1 año de experiencia trabajando en un call center... ¡haz que tu carrera despegue con nosotros como asesor/a formativo/a en call center - escuela de formación! con altas probabilidades de crecimiento en remote and talent, estamos en la búsqueda activa de un......
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The pmt-upc is located 10 minutes' walk from the beach and the city center of castelldefels, also close to childcare centers, public schools and the best international schools... * cvs and any other information gathered during this process will be handled confidentially who are we? the center tecnològic......
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