CLIENT ADVISOR

Job profile: Client AdvisorLocation: TAG Heuer Boutique, Madrid, Las Rozas Village. Compensation: Salary + Commission, Private healthcare, pension, life cover, uniform allotment, exclusive staff sales, and continuous learning opportunities.At TAG Heuer and as a member of LVMH Watches & Jewellery division, you will have the opportunity to work with some the most iconic luxury timepieces in the world and play a key role in crafting an unforgettable experience for our clients. You will have access to exclusive training and development opportunities to empower you and feed a curiosity and growth mindset.We encourage people of all backgrounds and abilities to apply. TAG Heuer is committed to equal opportunities, we foster and embrace diversity and inclusion within our teams.LVMH offers and support a variety of Employee Resource Groups including but not limited to: EllesVMH (community for empowering women), LVMHPride (community for inclusivity and awareness for our LGBTQ employees). We promote and encourage building a community within your workplace, and with that a safe space for all.A TAG HEUER CLIENT ADVISOR IS……A PERFORMANCE-DRIVEN SALESPERSON WHO CONSISTENTLTY SEEKS TO ACHIEVE SALES TARGETS THROUGH SELLING TECHNIQUES & COLLABORATIONPlays a central role on the sales floor, increasing boutique sales and achieving the objectives, by working on his/her own KPIs, always delivering memorable experiences & services in storeSupports colleagues & other team members in the boutique Always has omnichannel sales in mind to ensure the best client experience (taking into consideration all possible clients’ touchpoints)Proposes new ideas to develop sales (merchandising, events, product mix…)…A CLIENT DEVELOPMENT SPECIALIST WHO LEVERAGES ALL AVAILABLE RESOURCES TO BUILD LONG-LASTING PERSONAL CONNECTIONS WITH CLIENTSEmbodies TAG Heuer’s brand DNA and acts as a passionate Brand Ambassador in and outside the boutique, especially at eventsAchieves individual clienteling objectives (number of outreaches, appointments, sales from appointments…), leveraging all the tools providedEnsures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the businessCommunicates the brand story & DNA in an inspiring way, as well as advantages and technical details to build trust and long-lasting relationship…AN ACTIVE CONTRIBUTOR TO OPERATIONS EXCELLENCE WHO RESPECTS RETAIL & ADMINISTRATIVE PROCESSES ON THE FLOORContributes to all daily processes under the supervision of the Boutique management (inventory, cash, security, store opening and closing…)Leverages properly all tools (CEGID, Salesforce) and performs VM Coordinates Aftersales operations until the return of the watchApplies rigorously all guidelines related to grooming, attitudes, and Visual Merchandising (window animation, product presentation, catalogues…)Contributes to a positive, inclusive and supportive work environmentContributes to the store maintenanceEnsures compliance with internal control policiesHARD SKILLSKnowledge of luxury retail environment (minimum 2 year-experience) Knowledge / passion for watches, new trends in lifestyle, new technologies and sports Fluent in English + local language, a third language is a plusSelling skills: client discovery, product presentation, storytelling, upselling, handling of objections, sales closing, etc.Understanding of sales KPIs: traffic, conversion, sales in volume and value, ASP, mix of sales…Knowledge of Client and Clienteling KPIsKnowledge of digital toolsKnowledge of / interest for Brand DNA, history & collectionsKnowledge of Front and Back toolsKnowledge of (Brand) Retail ProceduresSOFT SKILLSClient-centric mindset, focused on recruiting new clients and growing the active client base, nurturing long term relationship with clientsOpen minded, excellent interpersonal and communication skillsEnergetic, self-motivated, action and results-orientedSelf-starter, able to work effectively in a fast-paced and dynamic environmentAdaptable to changes, flexible, able to bring up new ideas and solutionsTeam spirit, high integrity and transparencyAbility to represent the Maison in & outside the store, great presentation skillsDigitally savvy, fast learner and rigorous