CLIENT ENGAGEMENT SPECIALIST

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events.
Dow Jones has produced unrivalled quality content for more than 125 years and today has one of the world's largest news gathering operations globally.
It produces leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Factiva, Barron's, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.
Dow Jones is a division of News Corp (NASDAQ.
NWS, NWSA; ASX.
NWS, NWSLV).
Under general supervision, the Client Engagement Specialist (CES) is responsible for managing all renewal aspects of the relationship with a defined set of customers.
You are responsible for retaining the existing contract revenue within existing buying centers and supporting new sales into these accounts made by the Account Executive.
To this end you will liaise with DJ internal teams to ensure the clients' business needs are being met consistently to support the renewal.
You must develop and drive successful renewals ensuring a strong revenue base for Dow Jones.
Success will be measured based on the retention rates of your assigned accounts.
Key Responsibilities.
Retention Own the retention strategy for assigned Strategic accounts by building and executing a renewal plan Provide a monthly report to manager highlighting high risk renewal accounts within the region and strategy/ideas to turnaround Ensure appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal reports Oversee the overall renewal lifecycle; from pricing, contracting, to invoicing and client support, so customer concerns get addressed correctly throughout the fiscal year Support new sales into existing accounts to ensure maximum customer ROI with DJ Customer Knowledge Know your customer including the development of good account understanding, business groups deriving value from DJ services, understanding the clients' business/industry, competitor solutions they are using and the client's current and developing needs.
Understand how your clients derive value from DJ services/products, know the people involved including decision makers within those groups.
Serve as a client conduit internally for feedback and competitive intelligence to DJ Product, Content & Marketing.
Lead Generation Identify opportunities for increased revenue within the set of accounts (up-selling and possibly cross-selling) and work with other members of the sales team to follow through on such opportunities.
You will maintain accurate and appropriate client records within the Company's systems.
Required Skills and Experience.
Min 1-3 years of proven success in customer engagement or sales Exceptional written and verbal communication skills Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment Excellent project management and organizational skills with a keen attention to detail Proficient in Microsoft Office suite & Google Drive Bachelor's degree Proficiency in English and French required.
Arabic will be appreciated Our Benefits Comprehensive Healthcare & Insurance Plans Plans Paid Time Off Retirement Plans Sodexo Meal Vouchers Lifestyle programs & Wellness Resources Education Benefits Family Care Benefits & Caregiving Support Fitness Reimbursement Program Subscription Discounts Employee Referral Program #LI-Hybrid Reasonable accommodation.
Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
EEO/AA/M/F/Disabled/Vets.
We strongly encourage applications from all qualified individuals, including women, people with disabilities, and those from underrepresented groups.
Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process.
If you need assistance or accommodation in completing your application, due to a disability, email us at .
Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need.
This inbox will not be monitored for application status updates.
Business Area.
Dow Jones - Business Intelligence Job Category.
Sales Union Status.
Non-Union / A clear and likely internal candidate Since , Dow Jones has been finding new ways to bring information to the world’s top business entities.
Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead.
More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
Req ID.