CLIENT INFR. & SERVICE DESK

Short Description Responsible to provide a quality support for the Office IT Client Services.
To successfully manage service levels for internal customers and User Access Management.
To manage Incidents and Service Requests, and provide an interface for other Service Management activities such as Change, Problem, Configuration, software Release, etc What you’ll do Service Desk support for all the users for Office IT related issues.
Accountable for the setting up new workplace and enable new users work environment.
Service Ticket Management and Report of Office IT Service Desk KPIs.
Client Operating systems and client applications installation and configuration.
Maintain and deploy the lifecycle of computer image, based on the hardware and software standardisation.
Support for users with estimated resolution timescale and escalates issues (to 2nd line) that cannot be resolved online (phone/ remote support/floor support).
Provide Support for user account problems and Office IT software like Windows, Office, Email, Internet access etc.
Act as a SPOC for user account lifecycle and manage Service Tickets with Global Service Desk (GSD) for UAM (User account management) processes.
Who you are Strong Knowledge on IT Service Management Knowledge on Office IT infrastructure Tiers (Client Hardware, Operating Systems, Office Productivity Applications as well as Cloud Services Supporting Digital Workplace).
Knowledge on Microsoft Products as MS Active Directory and Group Policies, Exchange Server, Windows Server etc.
Knowledge on Protocols and Networking Provide high quality Workplace /Office IT services to the client, ensuring SLA/OLA and service obligations are met for the work within scope of the role Strong ability to deliver operational excellence.
Experience in incident analysis and resolution Advanced communication and interpersonal skills.
Identify opportunities to improve quality of operation for end users Highly self-motivated and directed, with keen attention to details.
Ability to develop procedures and forms What's in it for you Your journey with us is not just a job; it's a pathway to personal and professional development.
We provide endless opportunities for learning, skill enhancement, and career advancement, ensuring that you're always empowered to reach your fullest potential.
Our culture is our pride.
We foster an environment where every voice is heard, ideas are valued, and teamwork is celebrated.
Together, we create a supportive and inclusive atmosphere that fuels collective growth and achievement.
We take pride as well in our Comprehensive Benefits Package, where you will be able to find.
All Necessary Devices.
From laptops to mobile devices, we equip you with the tools you need to excel in your role, whether you're in the office or on the go.
Health & Life Insurance.
Your well-being matters to us.
We offer comprehensive health and life insurance coverage to safeguard you and your loved ones.
Additional Compensation Based on Performance.
We recognize and reward your hard work and dedication through performance-based compensation, ensuring that your contributions are duly acknowledged and valued.
Private Pension.
Plan for your future with confidence.
Our private pension scheme helps you build a secure financial foundation for the years ahead.
And More.
Beyond the essentials, we offer a diverse range of additional benefits that enhance your work-life balance, support your personal growth, and enrich your overall experience with us.
Discover the full spectrum of benefits and perks that await you at Vodafone Albania by joining our dynamic team.
Your journey to success starts here! Not a perfect fit? Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background.
If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
Together We Can Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.