CLIENT RELATIONSHIP MANAGER - CRM MANAGER

🚀 Transform the Landscape of Digital Commerce with Your Visionary Skills 🌐About Miravia:Miravia is a cutting-edge e-commerce platform connecting buyers and sellers seamlessly. We pride ourselves on offering a diverse and dynamic shopping experience by bringing on board innovative brands across various categories. Located in Madrid, we work with teams from all over the world to build the e-commerce platforms of tomorrow.Your Role:We are searching for a driven individual to lead our product management efforts, ensuring our buyers and sellers have the best experience possible. Your job will be to identify enhancements, fill gaps, and spot new opportunities. You'll author business requirement documents that blend market insights with innovative specs and compelling seller narratives—all to fuel lean and agile development.Your Role:Alibaba is looking for a Seller Engagement, this is a highly cross-functional role who will translate the needs of commercial, logistics, promotions, etc... into efficient seller communication solutions . He/she will also work together with engineering team, a designer, and a product development expert, and focus on providing efficient and easy communication tools to sellers on our platforms to achieve desired business outcomes. This PM needs to track the dashboard of seller communication tools, surface data insights and optimize the way of communication to sellers.We are a fast-paced company with an entrepreneurial spirit, you would be expected to work well with ambiguity, deliver results, and have a collaborative attitude to bring original, innovative, and creative experiences as well as solutions that work in the real world.You will be based in Madrid and collaborate with distributed teams across the globe, working on the most advanced e-commerce in existence today and tomorrow.Key responsibilities:1. Define communication plans based on overall seller engagement strategy to reach the desired seller communication result (opening rate, satisfaction rate, engagement result etc.)2. Monitor, track , report seller communication progress and optimize communication process3. Partnered with PD & engineering team to develop new features of seller communication tools4. Answer, sorting & optimize questions on community5. Develop & grow community leaders among sellers6. Optimize the community platformQualifications:1) Bachelor Degree2) Native Spanish speaker + fluent English3) Very strong communication skills (especially written) for marketplace scenarios, not limited to understand both business needs and seller needs; draft engaging content in a simple but attractive way; a "people person" with high-energy and client oriented mindset4) A fast-learner who adapts him/herself into an innovative environment with uncertainty5) Experience in copywriting and editing will be a plus6) Experience in visual design is a plusWhy Miravia?At Miravia, you'll be part of a culture that celebrates diversity and encourages innovative thinking. We offer competitive salaries, comprehensive benefits, and a supportive environment where you can grow your career. Our commitment to work-life balance is unwavering, and we provide the flexibility needed to ensure you're always at your best.Application Process:Ready to embark on this journey with us? Send your CV in English and tell us why you're the perfect fit. Whether you tick every box or bring a unique blend of skills, we want to hear from you. Diversity is our strength, and we encourage applications from those who bring distinct perspectives to our team.Please, send us the CV in English!Join Miravia, and let's shape the e-commerce landscape together!