CLOUD SUPPORT SPECIALIST

Would you like to join an international atmosphere and being involved in projects across Europe and with impact worldwide having the opportunity to consolidate your career? This is your opportunity!We are looking for a Cloud Support Specialist to join our team!Purpose You will be the primary point of contact for user questions and for the reporting of incidents in the system. Ensure a smooth incident and service request processingSupport ServiceIncident Management:Single point of contact of users for incidents.Record and categorize incidents with qualified information in ticketing tool (ServiceNow, JIRA,…)Complete with qualified information incidents recorded by the users.Evaluate incidents in regard to escalation and problem solution initiation.Analyses root cause when possible and workarounds in case of errors.Track and resolve 1st Level incidents if possible. If no immediate solution found, assign the incident ticket to the corresponding 2nd Level Support.Interface towards 2nd Level contacts within IT and supplier.If no immediate solution found, assign the incident ticket to the corresponding 2nd Level Support.Monitor incident, push incident solution and keep inform the user.Verify solution if needed with the user.Close incident.Service Request Fulfillment:Record and categorize incidents with qualified information in ticketing tool (ServiceNow, JIRA,…)Prioritizing of service requests.Fulfill service request according work instructions and forward service request to responsible unit.Inform requester about request fulfillment.Closing service request.Others:Advise end users on hardware and software usage.Consult Service/-Application Owner in regard to support topics.Administration of user credentials and user accounts.Monitors and reports running services, e. g. availability, capacity and quality. Creation and analysis of incident reports, identification of weaknesses and initiation of improvement measuresImplements measures to resolve or escalate issues in the event of recurring incident.Manages operation and event logs (incl. classification).Observes and keeps an eye on new technologies for the further development and improvement of existing tools and processes.Experience & EducationBachelor´s degree or above in computer science, information system or engineering. Technical Skills:Knowledge in Microsoft Azure Platform (Portal and basic CLI commands)Knowledge in Azure WebApps/Function Apps.Knowledge in ADLS Gen2 Storage Accounts.Knowledge in Azure Databases (SQL Server, SQL DWH)Knowledge in Windows and Linux VMs (Bash, Powershell)Knowledge in Azure AD Identity & Access Management (Service Principal authentication and RBAC configuration).Knowledge in Azure Networking (Azure Vnets, NSGs, Proxies and FW)Basic Knowledge in Azure SaaS (Databricks and ADF).Basic Knowledge in Azure Devops (Connection to Azure resources) EXPERIENCE+3 years of experience Service Desk/Service Operation related activities.Skills:Help Desk, Expert.Incident and Service Request Management, Expert.Ticketing Systems (e.g. Jira, Freshdesk (Remedy; get.IT).Experience of working with 3rd party software vendors.Experience with Cloud Environment/ Infrastructure (Azure preferred)Basic experience with cloud based Visualization tools (e.g. Tableau, DataIKU, …)Basic experience with Cloud bases Analytics tools (e.g. HDI R, HDI Spark, Data Bricks, …)Basic experience with big data compute tools (e.g. Data Science VMs, WebApps, …)LANGUAGESEnglish: Reading, writing and fluent conversationOther languages not mandatory but is an added value SOFT SKILLSGood communication skillsPresentation skillsIntercultural competenciesTeam playerWe offer you the opportunity to grow in an international and dynamic environment, taking part in new projects.Within our benefits as employee, we provide:Competitive salary + variable compensation60% Mobile workFlexible entering hours30 working days of holidaysAnnual Training PlanMercedes-Benz benefits (Renting plans, employee discount)