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CUSTOMER CARE AND OPERATIONS SPECIALIST

Descripción de la oferta de empleo

Únete a nuestro equipo de Atención al Cliente!En Oysho buscamos a una persona con experiencia trabajando en Customer Service, especialmente en procedimientos con operaciones:Responsabilidades:Ser el punto de contacto entre corporativo/transporte/almacén para la resolución de incidencias de transporte y almacén derivadas de ATC.Gestión y resolución de los casos relacionados con transporte y almacén (entregas y devoluciones).Formación almacenes para la gestión de casos.Análisis de los motivos de contacto y propuestas para la mejora de la experiencia de entrega/devolución.Requisitos:Imprescindible experiencia previa en un servicio de Atención al Cliente.Se valorará conocimientos en la operativa logística de un ecommerce.Capacidad de gestión de proyectos de forma autónoma.Capacidad de análisis y interpretación de datos con conocimiento avanzados de herramientas de Excel y Power BI.Imprescindible nivel alto de inglés.¿Qué ofrecemos?Formando parte del equipo de OYSHO, tendrás la oportunidad de trabajar con compañeros de más de 15 nacionalidades.Cuerpo sano, mente sana. Disfruta de nuestro servicio de comedor subvencionado con una gran variedad de comida saludable, Fresh Coffee y fruta fresca gratuita todos los días.En OYSHO valoramos tu comodidad, por eso te ofrecemos un servicio de autobús con salida desde diferentes puntos repartidos por Barcelona, Mataró y Vallés para tus desplazamientos a la oficina. En caso de que vengas en tu propio coche, disponemos de plazas de aparcamiento y punto de carga subvencionado para coches eléctricos.Saca partido a nuestro gimnasio, disfruta de la sala fitness y no te pierdas nuestras clases dirigidas.La clave del éxito está en el constante aprendizaje. A través de TRAIN, nuestra plataforma de e-learning, podrás acceder a diferentes cursos formativos, charlas y contenidos que te permitirán crecer y desarrollarte.Si ya te habíamos convencido, las ventajas no acaban aquí. Al formar parte del grupo INDITEX, disfrutarás de un 25% de descuento en todas nuestras marcas.“En OYSHO estamos comprometidos con la igualdad de oportunidades.”
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Detalles de la oferta

Empresa
  • Oysho
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 05/11/2024
Fecha de expiración
  • 03/02/2025
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