CUSTOMER CARE REPRESENTATIVE FOR NETHERLAND MARKET

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Netherland & Belgium Merchant Servicing Team Join our fantastic team for Netherland & Belgium Merchant team.
Based in Hybrid environment 40 hours per week between Monday to Friday depending on location.
Responsibilities Your role is to provide excellent levels of service to American Express' Netherland & Belgium speaking Merchants as well as providing internal support.
You will be supporting a range of services by swiftly and accurately responding to phone calls from our customers, making it easy to do business with us, while solving customer issues and celebrating their value to us.
As a fluent Dutch & Belgium speaker, you will be responsible for responding quickly and accurately to Merchant customer questions and issues via phone and cases (Low call volume- more case work) Own issues to the point of resolution Offer Merchant customers unique solutions Managing a workflow in line with departmental and individual goals and to departmental quality standards What we're looking for? We provide in-depth training for this role but to help you be at your best we are looking for applicants with the following skills.
Fluent Language for Dutch & Belgium, written and spoken & English is also required.
Passionate about providing excellent customer service Computer literate to an intermediate level Organised, diligent, with attentive listening skills.
Fast paced environment of variety of day-to-day workloads.
We are seeking someone who is an outstanding multi-tasker with a flexible approach to daily tasks A problem-solving mindset.
You will have previous Customer Service experience, either face to face or over the phone We back our colleagues and their loved ones with benefits and programs that support their holistic well-being.
That means we prioritize their physical, financial, and mental health through each stage of life.
Benefits include.
Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.