CUSTOMER CARE SUPPORT MANAGER
Descripción de la oferta de empleo
- Asegurar la cobertura del servicio optimizando la asignación de recursos, gestionando horarios y turnos.
- Análisis de datos para preveer patrones de demanda y ajustar la planificación (forecasting & scheduling)
- Comunicación efectiva con los equipos operativos y otros departamentos.- Análisis de data y presentación de reportes de manera efectiva.-1 año de experiencia en un rol similar
- Experiencia con herramientas de gestión y análisis de datos.
- Excel nivel medio.
- Inglés B2
- Conocimientos analíticos para evaluar datos históricos, identificar patrones, realizar proyecciones y optimizar la asignación de recursos.
- Orientación estratégica.
Detalles de la oferta
- Page Personnel ETT
- Sin especificar
- 03/09/2024
- 02/12/2024
We focus on customer service, sales, and technical support solutions for clients worldwide... care for customer satisfaction, making sure that you are going the extra mile with each and every contact... solution oriented to provide the correct and best outcome for the customer... 000€ gross per year......
We focus on customer service, sales, and technical support solutions for clients worldwide... care for customer satisfaction, making sure that you are going the extra mile with each and every contact... solution oriented to provide the correct and best outcome for the customer... 000€ gross per year......
Requisitos del puesto completion of a master’s degree/mba or an equivalent qualification is required, coupled with practical work experience, preferably in hr tech, within roles such as customer success manager, account manager, or delivery manager... as a valuable member of the customer success team......
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