CUSTOMER EXPERIENCE AGENT (ITALIAN/SPANISH)

About the teamAt Stayforlong we are currently a team of 80 people working in a dynamic and collaborative environment where people have the opportunity to grow and develop professionally.We strongly believe in equal opportunities for everyone, both in the workplace and beyond. We like to create spaces where everyone's ideas are equally valued and heard.We are committed to inclusion, diversity and work-life balance. We value a respectful work environment where all people are valued and respected regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, etc, etc, etc.We started in a difficult business environment and have grown from there, which is why we admire nonconformists who fight against the odds, refuse to be intimidated, and help others along the way. With our digital DNA, we thrive on challenges, love to think outside the box, and move with the times.Currently, we’re developing our Customer Service department and we need a Customer Experience Escalation Specialist .Would you like to join us? 👋Job purpose:Your mission is to provide exceptional customer support to our Italian and Spanish-speaking customers, ensuring a seamless and satisfying booking experience.As a Customer Experience Agent, you will be the first point of contact for our travelers, assisting them with inquiries, modifications, and problem resolution while maintaining a high standard of service.Your role is crucial in building trust with our customers, ensuring their needs are met efficiently and empathetically. Through your proactive communication and problem-solving skills, you will contribute to Stayforlong’s commitment to delivering outstanding travel experiences.About CX teamAs a team, we are passionate about turning travel dreams into reality, ensuring our customers have unforgettable experiences and creating memories that last a lifetime.Our team is comprised of experienced travel professionals who possess extensive knowledge about travels. At the core of our work is the belief that each traveler deserves personalized attention and care. We continuously update our expertise to provide the most up-to-date information, ensuring that our customers make informed decisions and are well-prepared for their journeys. We take the time to listen attentively to our customers' needs, preferences, and concerns, tailoring our services to meet their unique requirements.What you’ll do:Liaising with customers and partners to resolve issues by phone and email on topics such as: changes, cancellations or confirmations of orders, special requests, etc.Provide accurate, valid and complete information.Ensuring a very good level of customer service and a positive customer experience.Participate in new projects for which we need your help.What you will bring:Experience: More than 6 months at in a customer facing positionProficiency in Italian and Spanish.Great communication skills.Adaptability.Desire to solve others' problems.Basic knowledge when using Microsoft Office (including Excel).Ability to work as part of a teamTime management skills.Able to provide and receive feedback.Great oral and written skills.Self-motivated individual with the ability to multitask.Result oriented and driven.Experience working with KPI´s or set targets.What we offer:Temporary contract. (4 months)Part-time. Schedule: From Monday to Sunday (rotating shifts) from 15h to 19h.Possibility to work from home.Office located in the center of the city (Barcelona).Taking part in a multicultural company.Excellent work environment.Sign up for our job offer and discover what we can achieve together. We wanna meet you!