CUSTOMER EXPERIENCE AGENT SPECIALIST (TURKISH NATIVE)

About the companyWe are Stayforlong, and for us travel is not just a means to an end but a journey of extraordinary moments and remarkable discoveries.As firm believers in the enriching power of prolonged stays, we are passionate about nurturing meaningful connections with the places our customers visit. We reward their commitment to the journey with progressively cheaper rates, encouraging them to immerse themselves in the very essence of each destination.We were born in Barcelona out of the need to disrupt an industry dominated by big corporations dictating how we should travel.Since 2015, our commitment has been to empower our customers to break free from the constraints of an oversaturated market. We strive to offer a fresh perspective, giving them, hoteliers and our partners, the flexibility, opportunities and choices they deserve.About the teamAt Stayforlong we are currently a team of 80 people working in a dynamic and collaborative environment where people have the opportunity to grow and develop professionally.We strongly believe in equal opportunities for everyone, both in the workplace and beyond. We like to create spaces where everyone's ideas are equally valued and heard.We are committed to inclusion, diversity and work-life balance. We value a respectful work environment where all people are valued and respected regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, etc, etc, etc.We started in a difficult business environment and have grown from there, which is why we admire nonconformists who fight against the odds, refuse to be intimidated, and help others along the way. With our digital DNA, we thrive on challenges, love to think outside the box, and move with the times.Currently, we’re developing our Customer Service department and we need a Customer Experience Agent Specialist (Turkish native speaker).Would you like to join us? 👋Job purpose:To provide exceptional customer service by serving as a dedicated liaison between customers and partners, ensuring smooth travel planning and problem resolution. Your role focuses on delivering personalized, timely, and accurate assistance to create seamless and unforgettable travel experiences. By utilizing expert knowledge of travel options and staying updated on industry trends, this role ensures customer satisfaction while supporting team projects and innovations to enhance service delivery.As a team, we are passionate about turning travel dreams into reality, ensuring our customers have unforgettable experiences and creating memories that last a lifetime.Our team is comprised of experienced travel professionals who possess extensive knowledge about travels. At the core of our work is the belief that each traveler deserves personalized attention and care. We continuously update our expertise to provide the most up-to-date information, ensuring that our customers make informed decisions and are well-prepared for their journeys. We take the time to listen attentively to our customers' needs, preferences, and concerns, tailoring our services to meet their unique requirements.What you’ll do:Liaising with customers and partners to resolve issues by phone and email on topics such as: changes, cancellations or confirmations of orders, special requests, etc.Provide accurate, valid and complete informationEnsuring a very good level of customer service and a positive customer experienceParticipate in new projects for which we need your helpWhat you will bring:Proficiency in English and TurkishAn affinity for providing excellent customer serviceAbility to adapt in a rapidly changing environmentAbility to appropriate and solve problemsPositive and resilient attitudeGreat team spiritBasic knowledge when using Microsoft Office (including Excel)Skills: Good communication, teamwork, proactive, problem solving and flexibleHave a work permit.What we offer:Permanent contract.Immediate incorporation.Full-time. Schedule: From Monday to Sunday (rotating shifts).Possibility to work from home.Office located in the center of the city (Barcelona).Flexible remuneration: You will be able to include a restaurant card, transport card, kindergarten check, health insurance, and training.Taking part in a multicultural company.Excellent work environment.Sign up for our job offer and discover what we can achieve together. We wanna meet you!