CUSTOMER OPERATIONS SPECIALIST

At ForceManager, we're excited to find an analytically-minded and passionate Customer Operations Specialist, eager to dive into a world of learning and professional evolution 🚀Here, your analytical skills will shine as you navigate through diverse tasks, ensuring our operations run smoothly and efficiently. This is your chance to become a part of something bigger, to learn, and to make a significant impact within a leading tech company.Join us, become part of the SAGE Group and let's embark on this exciting journey together.Your functions will be:Report to the Product Management team to implement and execute efficient business processes, focusing on automation and seamless customer journeys as part of the core Product offering.Work with internal teams (Sales, CS, and Finance) to optimize data management, ensuring the accuracy, reliability, and accessibility of client information critical to business operations.Assist with the implementation and management of team platforms, such as Hubspot, Recurly, and Totango, driving process improvements and automations to enhance internal workflows.Oversee lead assignment and workflow management, including assigning and reviewing leads in HB and ensuring the effective execution of operational workflows, such as report reviews.Execute key business-critical processes, such as data corrections and maintaining critical data repositories, while proactively identifying areas for improvement.Experiment with AI technologies, such as GPT-4 or similar tools, to enhance productivity and incorporate innovative solutions into business processes.What we need from you:At least 1 year of experience in a similar role, preferably in operations, data management, or process optimization within a SaaS environment.Bachelor’s degree in Business, Computer Science, Data Analysis, or a related field.Familiarity with SQL for data extraction and analysis (basic/intermediate level).Familiarity with modern SaaS tools (e.g., Hubspot, Recurly, Totango) is a plus.Interest and proficiency in the latest SaaS tools and modern business applications.Strong analytical and problem-solving abilities.Proactive, highly organized and detail-oriented, capable of managing multiple projects simultaneously.Fluency in Spanish is required, and the ability to hold a fluent conversation in English is highly valued.We offer:Flexible working time and Friday afternoons off - Start your weekend early! 🕒23 days of Holidays per year and flexible local days off 🌟Gym membership 🏋️ForceManager covers 100% Private Health Insurance 👩‍⚕️Employee and customer referral programs 🌟A supportive and dynamic team with virtual and in-person gatherings, ForceBar get-togethers, and the best Summer and Christmas parties 👥An excellent opportunity to expand your knowledge and thrive in the Software as a Service (SaaS) ecosystem📲About usForceManager, the pioneering mobile-first CRM, is redefining the future of sales with our cutting-edge AI technology. We’re committed to digitizing and accelerating sales processes, empowering sales teams to reach their goals faster and easier.Our intuitive platform, boasting integrated geolocation and high user adoption rates, now includes Dana AI - an intelligent assistant designed to streamline communications, shorten response times, and boost overall sales performance.Our Barcelona-based company, with a diverse and international team, serves over 1,600 companies worldwide. As we continue to innovate, our focus remains on enhancing the user experience and revolutionizing sales processes, upholding our vision to be the leading CRM for B2B mid-market sales teams on-the-go.We invite you to follow us on Instagram (@ForceManager) to see what it's like to work at ForceManager!---Tritium Software, S.L. (ForceManager) is the data controller for the processing of personal data received from candidates who apply for this offer. The data received will be processed exclusively for the purpose of considering and managing the application. Once the selection process has been completed, in the event that the candidate is not selected, their data will be kept blocked for the legally stipulated periods of conservation and prescription of responsibilities. The legal basis for such data processing is the implementation of pre-contractual measures at the candidate's request. The data may be communicated to the following categories of data processors: providers of electronic communications, office automation, hosting, housing, computer maintenance, management, accounting, auditing, consultancy and legal representation. Some of these processors may be located outside the European Economic Area, in which case ForceManager will have adopted the appropriate data protection safeguards in advance. Data subjects may exercise their rights of access, rectification, erasure, restriction of processing, data portability and object, as well as withdraw their consent at any time without affecting the lawfulness of the processing prior to its withdrawal, by sending their request to ForceManager (A/A DPD), C/Josep Irla i Bosch, 1-3 2ª planta 08034 Barcelona; or to the email address dpo@forcemanager.net. In any case, data subjects have the right to lodge a complaint with the corresponding supervisory authority if they deem it appropriate. ForceManager has appointed a Data Protection Officer who can be contacted through the aforementioned channels.