CUSTOMER OPERATIONS SPECIALIST USA

About UsWe are a family-run business with more than 145 years of experience in footwear production and design. Throughout our history we have always been innovators, sustainably growing our business to create what we have today, including over 200 stores and presence in more than 100 countries.Our mission? Walking with purpose, delighting people with a playful, sustainable and responsible walking experience.Customer Operations Specialist USA marketThe position will handle B2B customers operations.ResponsabilitiesResponsible for managing accounts operations, routing orders according customer requirements, meeting delivery deadlines, handling delays, processing returns, etc.Responsible for EDI processes with the customers; communication follow-up, successful transmission between EDI and SAP, monitoring and improvements.Responsible for customer terms and conditions; follow-up, pricing, commercial agreements, special discounts, claims and differences.Orders management; VAS and special requirements.Logistics: ensure customer deliveries in a timely manner, arrange shipments to/from factories or warehouse, customs clearance supervision, etc.Credit Management; follow-up on payments, bank reconciliation, etc.Required University Degree in business administration or economics, marketing or similar.2-4 years within a multinational or international brand, in a similar position.Excellent analytical skills, service orientated and a team player. Passionate about technology and IT to improve the customer operations experience.Energetic and open minded. Proactive approach and open to propose improvement / initiatives.IT skills: Proficiency with Office, especially Excel and a basic knowledge of SAP would be beneficial.Excellent communication skills: Ability to transmit clear instructions, strategies, and directives in both speaking and writing.Affinity with the brand CAMPER.Availability from 11:00-20:00 to cover the needs of the market.What we offerA dynamic and multicultural working environment that fosters teamwork, learning, and professional growth.Discounts on Camper products.Team outings and events.Immediate start date with a flexible schedule.You will be part of a leading company in the fashion sector, dynamic, innovative, highly aware and committed to sustainability, with a close and inspiring working environment.Camper is committed to the goals of equal opportunities in order to create a diverse and inclusive business. We value the differences that diversity brings to our brand and uphold this as part of our company values.We aim to provide a working environment that fosters inclusion, fairness, equity, and respect for social and cultural diversity and that is free from unlawful discrimination and harassment. Our recruitment process considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled status or any other characteristic protected by law.If you’re interested in growing professionally and identify with our mission to Walk with Purpose, we invite you to send us your CV as soon as possible. All candidates, including those with a range of distinctive backgrounds and experiences, will be considered.