• Publicar trabajo
  • Subir CV
  • Acceder
Ver oferta completa

CUSTOMER RENEWAL CLOUD EXECUTIVE (FRENCH OR GERMAN)

Descripción de la oferta de empleo

The client is a multinational software company.As a Renewals Specialist, you will play a pivotal role in ensuring the ongoing satisfaction and retention of our existing customer base.- Provide end-to-end renewal execution support.- Maintain knowledge of commercial negotiation, renewal execution, support on transactional steps related to renewals and replacements.- Coordinate renewal activities, sending renewal quotes, and addressing any questions or concerns.- Collaborate with internal teams to ensure a seamless renewal process for clients.- Negotiate terms, pricing, and contract terms- Ensure all renewals are processed accurately and in a timely manner, maintaining detailed records of contract changes and updates.- Proactively engage with clients before contract expiration to discuss renewal options and demonstrate the value of SAP.- Maintain accurate records of client interactions, renewal statuses, and forecasted revenue.- Provide renewal forecasting support by accurately scrubbing renewals 12 months in advance of expiration date.- Ability to work under pressure.- Excellent time management.- Task driven.- Proven experience in customer-facing roles, such as Customer Success, Account Management.- Strong negotiation and communication skills, with the ability to articulate value propositions effectively.- Excellent organizational skills, with a keen attention to detail and the ability to manage multiple priorities.- Proficiency in Microsoft Office Suite.- Demonstrated ability to work collaboratively in a cross-functional team environment.- A passion for customer satisfaction and a commitment to delivering exceptional service.- Able to Liaise with various approval steps including accounting, finance, office of CFO, legal, etc.Requirements:- Ability to work through multiple SAP commercial software systems.- Knowledgeable in internal SAP processes; experience navigating cross-functionally within customer engagement, sales, commercial and legal teams.- Knowledgeable on SAP Cloud Terms and Conditions and how to convert legacy agreements.- Knowledgeable on Scope of negotiation authority within SAP¿s policies and procedures.- Knowledgeable in SAP Harmony and CRM functionality (Opportunity & Quote).- Knowledgeable in Forecasting principles, methodologies, and triggers.- Knowledgeable in Renewal metrics, including uplift, upsell, cross-sell, etc. and how to accurately influence these metrics via SAP CRM in accordance with Cloud Bookings policies.- Knowledgeable in regional-specific process requirements.- Knowledgeable in regional deal support structures and relationships with/ability to influence these teams.- Knowledgeable in renewal strategy, deal architecture, and internal navigating of commercial and legal teams.- Critical thinker.- Problem solver.Languages : French or German, it´s a plus Czech, Polish, Slovak, Russian.Salary conditions: 45.000 SBA
Ver oferta completa

Detalles de la oferta

Empresa
  • Randstad España
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 16/12/2024
Fecha de expiración
  • 16/03/2025
Cómo detectar ofertas falsas
German speaking Customer Service Agents
RFC

To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer......

Java Developer with French/German
Sollers Consulting

• fluency in french or german (b2/c1 level at least)... you need: • at least 1 year of commercial experience as a software developer, preferably in java... • effective communication skills and the ability to work in a team... otros datos del puestoabout our promises... we can offer: • flexible working......

Digital Business Developer German And Dutch
Recruit4work SL

Understand prospects' pain points, gather technical requirements, correlate business needs to available cloud solutions (solution-selling) and build value for the next steps in the sales process update and maintain prospect and customer data in salesforce... requisitos del puesto profile:......

Junior it customer success specialist (en language) (remote)
Hostinger

We are looking for a junior technical customer success specialist to join our customer success team... ability to multitask and handle multiple customer inquiries simultaneously... apply problem-solving skills and resourcefulness and show our customers what customer obsession is really about......

LUXURY CUSTOMER SERVICE SPECIALIST
B2B Recursos Humanos

Dutch, german or french are valuable... strong sales and customer relationship-building skills... the goal is to make sure that every qualified enquiry becomes a booking and an engaged customer... b2b recursos humanos select luxury customer service specialist for consolidated business group dedicated......

Comercial de Posgrado Executive Education Online
Universidad internacional a distancia

Cómo aplicar: enviar cv y carta de presentación a *****@*****versity con el asunto 'aplicación para comercial de posgrado executive education online'... descripción del empleo: comercial de posgrado executive education online ubicación: trabajo a distancia (remoto) horario: tarde-noche (hora de españa)......

Comercial de Posgrado Executive Education Online
Universidad internacional a distancia

Cómo aplicar: enviar cv y carta de presentación a *****@*****versity con el asunto 'aplicación para comercial de posgrado executive education online'... descripción del empleo: comercial de posgrado executive education online ubicación: trabajo a distancia (remoto) horario: tarde-noche (hora de españa)......

Customer Success Manager
Recruit4work SL

As a valuable member of the customer success team, your role encompasses ensuring the success of our largest enterprise customers... requisitos del puesto completion of a master’s degree/mba or an equivalent qualification is required, coupled with practical work experience, preferably in hr tech, within......

Business Developer with Fluent Level of German
Talent search people

During your day you will be:- cold caling potential independent retailers in german & english... requisitos del puestoyou are the ideal candidate if:- you are fluent in german and have an advanced level of english... do you want to work in an international and modern environment? if you have experience......

CRM Executive
Triskel Consulting

Requisitos del puestorequisitos: 2 años de experience en un puesto similar a crm executive... nuestro cliente, una empresa líder en el sector del igaming, está buscando un crm executive para sus oficinas de barcelona... supervisar la recopilación, análisis y mantenimiento de datos de clientes para garantizar......