CUSTOMER SERVICE AND BUSINESS ADMINISTRATION SPECIALIST

We believe warmth is a key of life, thus TESY has focused its desire, drive and innovation to offer the best heating and water heating appliances.For 30 years, TESY has been one of the most innovative and leading companies in the production of electric water heaters and electrical heating appliances in Europe. TESY has presence in over 60 countries, 4 continents and it has more than 900 dedicated and motivated employees around the world.We pride ourselves of being a fastly developing and a growing company, with the aim of being one of the leading producers of electric water heaters, indirectly heated water tanks, heat pump water heaters and electric heating appliances in Europe and globally.In order to continue our mission, we are looking for a motivated and dedicated person to work at the position of aCustomer Service and Business Administration Specialist. Position Profile: Receiving and processing customer orders and requests;Checking stock availability in the ERP (SAP) system and, where necessary, placing replenishment orders, following up on order completion with the related departments in the company;Accountable for the accuracy of the customer orders data input and update of customer accounts;Responsible for organizing shipments of finished products with the help of the Logistics department and sending of related documents to the partners issued by the ERP system;Preparing and sending pre-shipping advice to 3PL for capillary distribution and other related documents;Checking and updating pricelists and other commercial conditions in the ERP system;Monitor payment deadlines, update records in the ERP system, and ensure timely follow-up on overdue accounts.Collaborate with the accounting team to reconcile received payments, identify discrepancies, and promptly coordinate resolutions.Provide account statements and payment reminders to customers as needed, and address any billing inquiries or adjustments to ensure clarity and transparency.Responsible for the fast and correct response to customer requests, proactively providing updates on orders and expected deliveries, as well as for receiving any customer complaints and forwarding them to the relevant internal stakeholder(s) for resolution;Conducting written and verbal communication with partners, providing support, and issuing all necessary documents, e.g. credit notes;Provide office and administrative support – handling incoming and outgoing phone calls and correspondence, filing, office consumables, preparing needed reports for accounting purposes, etc.;Assist with the preparation of documents, proposals, translations, letters, and reports;Generate and issue invoices to customers based on established company policies, verifying the accuracy and completeness of information before dispatch.Position Requirements:Education – University degree in economics or technologyProfessional experienceo At least 2 years of professional experience in a similar positiono Experience with documents and logisticsLanguage skills: Spanish native and excellent command of English, both written and spoken;Computer literacy: MS Office, ERP systems;Inter-personal skills:o Responsible, self-motivated and well-organized individual;o Excellent communication and interpersonal skills;o Ability to solve problems effectively and to meet deadlines;o Ability to prioritize different tasks;o Outgoing, open and honest personality;o Strong team player.Position location MadridJoin the team of TESY and in return you will be provided with:Opportunity to join an internationally recognized company with high working standards and collaboration with different teams and people;Corporate events and team-buildings;Career advancement in the company after shown results.If you are inspired by the opportunity to join us and believe that the position fits to your professional development, please send us your CV in English.Only short-listed candidates will be contacted. All applications will be treated with strict confidentiality.