CUSTOMER SERVICE FOR ONLINE BANK (DUTCH/FLEMISH SPEAKING)
Descripción de la oferta de empleo
Handling customer inquiries, technical complaints, and questions related to online banking and the phone app Providing end-to-end solutions for technical questions Assisting customers with questions about their cards, accounts, payment status, and fraud while following specific procedures Using phone and email channels to help customers Following security procedures around sensitive data Ensuring accurate documentation of actions taken with customers in the system REQUIREMENTS Skills, qualifications, and interests needed to be successful in this role.
Fluent in Dutch and a good level of English A good listener, comfortable and skilled in communicating with people Energetic and innovative, proactive in a fast-paced environment Interest in the banking sector Reliable, able to handle sensitive data OFFER What’s in it for you? Permanent contract Full-time rotating shifts, Monday to Friday from and weekends from days a week, 2 weekends per month.
Fully paid training, professional development, and 2-week career evolution program Equipment provided by the company Growth opportunities within the company Team events Free Spanish lessons Possible meal allowance Ongoing training International environment Support from the company regarding NIE and SSN Your future company.
This Belgian business process outsourcing company is known for delivering quality service in customer experience and business consultancy for its clients.
As a proud "people company" that continually adapts to maintain a safe working environment for its employees, they are looking for new candidates to join their multilingual team based in Barcelona.
Detalles de la oferta
- Sin especificar
- 18/12/2024
- 18/03/2025
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