CUSTOMER SERVICE INTERN
Descripción de la oferta de empleo
If you want to conquer the world of training, we're excited to welcome you on board! ORGANISATIONAL STRUCTURE / DEPENDENCY Reporting to Customer Service Coordinator.
MAIN DUTIES The Customer Service Intern will apply and complement theoretical knowledge, develop the work competences, and acquire a practical experience through the management of customer service needs, working closely with the commercial and supply chain teams.
Assist the customer service team with administrative needs.
Management reception of orders, record orders in system and manage returns.
Follow up with and resolutions of claims between the Commercial Team and the Customer Service department.
Follows through with customer inquiries, ensuring a high level of customer satisfaction.
Resolves routine customer issues independently, escalating queries and concerns to managers, as appropriate.
SKILLS Enthusiastic, proactive and team player.
Methodical and strong management skills.
Organizational skills and attention to detail.
Sensibility for the luxury and beauty sector.
LVMH Beauty Iberia believes in every person's unique talent and celebrates all singularities.
Therefore, we foster diversity and inclusion from our recruitment process and are committed to promote equal opportunities to create an integrative working environment.
PROFILE NEEDED MAIN STUDIES Bachelor's degree in Business Administration, Management or related field.
Master's degree in International Trade, Supply Chain or related field is considered a plus.
LANGUAGES Spanish & English (Fluent C1).
French and/or other languages are considered a plus.
IT TOOLS Proficiency in Microsoft Office (Excel).
SAP a plus.
EXPERIENCE Previous professional experience in customer service or supply chain department will be considered a plus.
OTHER Possibility of signing agreement with university for at least 6 months, full-time.
Detalles de la oferta
- LVMH PERFUMES & COSMETICS
- 18/10/2024
- 16/01/2025
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