CUSTOMER SERVICE ORDER MANAGEMENT – SENIOR PROCESS ASSOCIATE - ITALIAN BUCHAREST
Descripción de la oferta de empleo
• Collaborates inside the company with members of the same team or other teams in order to accomplish the allocated tasks; • Collaborates outside the company with client representatives, within the authority limits allocated by the direct manager; Activity.
• Processing orders / customer requests • Booking of Orders in the ERP system • Handling customer requests • Ensure resolution to customer requests • Follow-up on pending items • Reporting • Offering information to customers via e-mails/phone; • Updating ERP regarding clients, supplies, pricing; • Gathering information from logistics partners and informing customers regarding availability and deliveries; • Creating orders (SOs) in the ERP system; • Offering resolutions for internal updating requests.
credit/ debit notes, reimbursements; • Building a relation with clients and sales representatives; • Checking and solving potential issues between client purchase orders (PO) and system information; • Communicating with the warehouse and forwarders and efficiently manage the delivery process to ensure return of goods to the final recipient • Preparing the relevant documents for the orders (export, transport, customs) • Daily mon.......
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Detalles de la oferta
- Genpact
- En toda España
- Sin especificar - Sin especificar
- Sin especificar
- 31/10/2024
- 29/01/2025
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