CUSTOMER SERVICE REPRESENTATIVE
Descripción de la oferta de empleo
Tu misión principal será la gestión de cuentas clientes asignadas, en su mayoría en Portugal, interpretando las peticiones de los clientes, supervisando el rendimiento y la entrega e investigando las reclamaciones.
Funciones principales del puesto.
· Recibir y procesar las consultas de los clientes · Realizar el seguimiento de los pedidos de los clientes · Responder por teléfono a las preguntas de los clientes · Responder a los correos electrónicos relativos a los pedidos/consultas de los clientes dentro de un ámbito de responsabilidad determinado · Realizar el seguimiento de los pedidos abiertos y las entregas pendientes de los clientes dentro de un ámbito de responsabilidad determinado · Junto con los compañeros, encontrar y mantener las mejores prácticas en la atención al cliente Requisitos.
- +2 años de experiencia en el área de Customer Service - Excelentes conocimientos de portugués C1 / nativo - Nivel de inglés B2-C1 - Formación.
FP Superior en Administración y finanzas - Conocimientos de teléfono/comunicaciones - Conocimientos de Office (Word, Excel, PowerPoint, etc.) Ofrecemos.
- Contrato indefinido y directamente en plantilla de cliente - Posibilidad de promociones internas.
- Posibilidad de teletrabajo 1 día a la semana.
- Jornada completa de lunes a viernes - Horario flexible.
De lunes a jueves - entrada.
8 a h.
Viernes hs - Julio y agosto jornada intensiva - Plus de distancia (por día de asistencia a la oficina) - Plan de Pensiones - Seguro Médico/a Privado - Seguro de Vida ¡¡¡Si estas interesado no dudes en incribirte!!! En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas
Detalles de la oferta
- Sin especificar
- Sin especificar
- 19/02/2025
- 20/05/2025
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