CUSTOMER SERVICE REPRESENTATIVE, ITALIAN SPEAKER VILNIUS
Descripción de la oferta de empleo
Your assistance and empathy will give the entire family a sense of comfort and the ability to move forward with their lives in a positive and productive way.
Working in a dynamic environment with our dedicated team, you will ensure a high-quality experience for each patient assisting with e-commerce platform and product order-related inquiries, as well as post-purchase support.
About the Role.
Answers incoming calls, places outbound calls, and responds to emails and social media requests in a timely manner; clearly documenting all correspondence in company CRM.
Depending on a business need and capacity availability, supports multiple lines of business that are in line with strategic Companys priorities.
Provides guidance to Dexcom Customers/Patients with regards to product offerings and e-commerce platform usage.
Utilizes Salesforce / Genesys for incoming workload handling.
Troubleshoots and seeks solutions to problems related to questions and concerns received from Dexcom Customers/Patients.
This position assumes and performs other duties and assignments as required by department.
About You.
Customer focus and empathy, ability to listen and assist patient with their inquiries.
Fluent in English and Italian language.
> 1 year of experience in Operations/Customer Support area........
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Detalles de la oferta
- Dexcom
- En toda España
- Sin especificar - Sin especificar
- Sin especificar
- 04/09/2024
- 03/12/2024
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